DRG

15:13 Feb 9, 2009 

Hello again, Graham. You're really very kind, spending so much time on this pesky question :) It's definitely the stinkiest piece of work I've had for a long, long time! Anyway, I think you might just have hit the nail squarely on the head with "demande" - as in "DEMANDE DE RÈGLEMENT" - claim. That would seem to be the best fit. I'll wait a while before closing the question, to see if anyone else can confirm it. Major kudoz to you for thinking of "demande"... :))))

13:34 Feb 9, 2009 

'demande' rather than 'destinaire' might solve the 'la' part of your question... feel free to contact me by email with a bit more context if you don't get any joy out of Proz

12:03 Feb 9, 2009 

Hello again, Graham. It turns out that the addressee is not known at the address in question. Is that info of any use? Thanks :)

11:36 Feb 9, 2009 

Hi Graham. In this case, the "destinataire" is the insured person. Does that help?

11:23 Feb 9, 2009 

any idea as to who is the 'destinataire'?