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Sounds to me as if your customer's car has its steering geometry all out of line, like perhaps a parallel front track - or even toe-out? Tell him to get it checked!!! Can't possibly be a new car - can it???
12:39 Apr 15, 2005
Automatic update in 00:
4 mins confidence: peer agreement (net): +1
Explanation: Schmitt, Kfz-Wörterbuch
Read the 2005 Honda CR-V road test at Automotive.com: Research this car, ...
adding confidence and sure-footed tracking in slippery conditions. ... www.automotive.com/2005/43/ honda/cr-v/reviews/driving-impressions/