English translation: Customer Service and Complaint Management
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German to English translations [PRO] Bus/Financial - Certificates, Diplomas, Licenses, CVs
German term or phrase:Reklamations- und Beschwerdemanagement
I am translating a CV and this particular individual worked in the above department. I am thinking of just going with "Complaints Management" as I'm not convinced there's any difference between Reklamationsmanagement and Beschwerdemanagement! But am I wrong in this belief?...Should it be "Complaints and XYZ management"? If so, any hints re the XYZ part would be gratefully received.