Ein Ticket eröffnen

English translation: to open a ticket

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)

German term or phrase:	Ein Ticket eröffnen
English translation:	to open a ticket
Entered by:	Aniello Scognamiglio (X)

15:59 Jul 25, 2005

German to English translations [PRO]
Bus/Financial - IT (Information Technology)

German term or phrase: Ein Ticket eröffnen

This is from guidelines about dealing with the company's global IT service desk:

Wenn Sie ein Ticket eröffnet haben und das Problem nicht gemäss der minimal geforderten Servicestufe gelöst wird, empfehlen wir Ihnen, wie folgt vorzugehen

Produce a ticket?
Submit a ticket?
I know one IT dictionary translates "eröffnen" as "to open."

Just wanting the techno-speak.

Thanks

Ron Stelter KudoZ activity Questions: 1481 (none open) (16 closed without grading) Answers: 304
Local time: 20:56

to open a ticket

Explanation:
is ok.

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Note added at 15 mins (2005-07-25 16:14:04 GMT)
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Customer visits your help desk to open a ticket using a web based form. Service Rep logs in to online admin interface to view list of open support requests. ...
www.dapperdesk.com/products.html

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Note added at 15 mins (2005-07-25 16:14:25 GMT)
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You will find a host of examples on the Web!

Selected response from:

Aniello Scognamiglio (X)
Germany
Local time: 03:56

Grading comment

Thanks.
4 KudoZ points were awarded for this answer

Summary of answers provided

3 +6

to open a ticket

Aniello Scognamiglio (X)

start a ticket

jccantrell

Answers

7 mins confidence:

peer agreement (net): +6

Ein Ticket eröffnen

to open a ticket

Aniello Scognamiglio (X)
Germany
Local time: 03:56
Specializes in field
Native speaker of:

German
PRO pts in category: 69

Grading comment

Thanks.

47 mins confidence:

Ein Ticket eröffnen start a ticket

Explanation:
In our company, when you call for service, the service people "start" a ticket and give you the number.

However, if this is on the Web or with email, 'open' would also be an appropriate choice.

jccantrell
United States
Local time: 18:56
Works in field
Native speaker of:

English
PRO pts in category: 75

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