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Spitzenzeiten

English translation: peak periods

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GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
German term or phrase:Spitzenzeiten
English translation:peak periods
Entered by: Steffen Walter
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12:29 Mar 11, 2001
German to English translations [PRO]
Tech/Engineering - IT (Information Technology)
German term or phrase: Spitzenzeiten
The text is about integrating IT into call centers:

"Spitzenzeiten werden mit Hilfe von sprachgesteurten Computersystemen bewältigt, über eine automatische Anrufbeantwortung und-steurung verfügen"

Do we say "Peak Times" for "Spitzenzeiten"?
So the peak times are handled by voice-recognition IT systems via...I'm not sure about the construction of the last bit. Help!

If anybody knows of a call center site (in English and German)so I can get some vocab. together, I'd be most grateful.

Thanks

DESMOND
desmond
peak [call] periods OR peak loads OR peak demands OR peak volumes
Explanation:
SEE (ALL RELATE TO CALL CENTERS):

... coverage for peak and non-peak periods. Norstar

... peak customer calling period

... other peak-use periods

the peak call-volume

The Call Center Revolution
They provide increased flexibility to support peak demands on the business, and they can ... while helping increase the retention of call center operators. ...

... important calls are being missed, and manage call coverage at peak periods. Call Center Capabilities: Allow service and sales groups to customize inbound call

OR
peak traffic

peak incoming traffic.
Selected response from:

Annie Robberecht, C. Tr.
Local time: 19:21
Grading comment
2 KudoZ points were awarded for this answer

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Summary of answers provided
naat peak periodsAraz
napeak calling timesgwolf
napeak [call] periods OR peak loads OR peak demands OR peak volumesAnnie Robberecht, C. Tr.
napeak periodsxxxlone
napeak hours
Parrot


  

Answers


6 mins
peak hours


Explanation:
In terms of vehicular traffic, the "rush hours".

Parrot
Spain
Local time: 19:21
Works in field
Native speaker of: Native in EnglishEnglish
PRO pts in category: 4

Peer comments on this answer (and responses from the answerer)
Andy Lemminger
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49 mins
peak periods


Explanation:
Just another thought.
Hopes it helps!


    Routledge German Dictionary of Business, Commerce and Fincance
xxxlone
Canada
Local time: 13:21
Specializes in field
Native speaker of: Danish
PRO pts in category: 8

Peer comments on this answer (and responses from the answerer)
Andy Lemminger
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1 hr
peak [call] periods OR peak loads OR peak demands OR peak volumes


Explanation:
SEE (ALL RELATE TO CALL CENTERS):

... coverage for peak and non-peak periods. Norstar

... peak customer calling period

... other peak-use periods

the peak call-volume

The Call Center Revolution
They provide increased flexibility to support peak demands on the business, and they can ... while helping increase the retention of call center operators. ...

... important calls are being missed, and manage call coverage at peak periods. Call Center Capabilities: Allow service and sales groups to customize inbound call

OR
peak traffic

peak incoming traffic.



    Internet
Annie Robberecht, C. Tr.
Local time: 19:21
Native speaker of: Native in FrenchFrench
PRO pts in category: 2

Peer comments on this answer (and responses from the answerer)
Andy Lemminger
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1 hr
peak calling times


Explanation:
I think specific to phone call volumes the most common terms are:

peak calling times

and off-peak calling times

See also this search link for more info:

I got ~ 166,000 hits

http://www.google.com/search?hl=en&lr=lang_en|lang_de&safe=o...

Hope this helps.



    Google Search see above
gwolf
Local time: 13:21
Native speaker of: Native in GermanGerman, Native in EnglishEnglish

Peer comments on this answer (and responses from the answerer)
Andy Lemminger
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17 hrs
at peak periods


Explanation:
at peak periods - in Spitzenzeiten
(des Verbrauches)

hope to be of some help,
regards, Kaktus

Araz
Local time: 19:21
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Changes made by editors
Dec 6, 2007 - Changes made by Steffen Walter:
Edited KOG entry<a href="/profile/0">'s</a> old entry - "Spitzenzeiten" » "Peak Periods"
Dec 6, 2007 - Changes made by Steffen Walter:
Field (specific)(none) » IT (Information Technology)
Dec 6, 2007 - Changes made by Steffen Walter:
LevelNon-PRO » PRO


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