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11:47 Apr 28, 2005
German to English translations [PRO] Bus/Financial - Management / Call centres
German term or phrase:Erstzertifizierung
"Bei der Zertifizierung nach Vorgaben des internationalen Help Desk Instituts erhielt der Service Desk die höchste Note bei einer Erstzertifizierung weltweit."
This is from an article about a company which runs help desks on behalf of its clients. Can anyone tell me what "bei einer Erstzertifizierung" means?