English translation: close to the people/with the common touch
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Explanation: "having the common touch" is an idiomatic English expression that describes precisely what you've mentioned, i.e., a person's willingness and ability to help people, to be understood by them, and not onlyto feel at ease with them but also to make them feel at ease with him/ herself. -- Hope this helps!
Heathcliff United States Local time: 15:25 Native speaker of: English