12:03 Aug 28, 2011 |
Romanian to English translations [PRO] Bus/Financial - Economics | |||||||
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| Selected response from: George Colibaba Luxembourg Local time: 19:28 | ||||||
Grading comment
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Summary of answers provided | ||||
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4 +1 | customer capital |
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customer capital Explanation: http://www.leadershipexpertise.com/measuring_intellectual_ca... http://www.businessdictionary.com/definition/customer-capita... Value of relationships that a firm builds with its customers, and which is reflected in their loyalty to the firm and/or its products. It is one of the three kinds of intellectual capital of a firm (the other two are human capital and structural capital) that are not reflected in a balance sheet. -------------------------------------------------- Note added at 27 mins (2011-08-28 12:30:56 GMT) -------------------------------------------------- capital organizaţional - structural capital |
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