Defensa del Cliente

English translation: Customer Satisfaction Department/Service

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)

Spanish term or phrase:	Defensa del Cliente
English translation:	Customer Satisfaction Department/Service
Entered by:	Rebecca Jowers

17:19 Mar 2, 2015

Spanish to English translations [PRO]
Bus/Financial - Finance (general) / Insurance regulations

Spanish term or phrase: Defensa del Cliente

"Departamento para la Defensa del Cliente (D.D.C.)

El D.D.C. no es el Servicio de Atención al Cliente de Allianz. Este Departamento no se ocupa de incidencias normales relacionadas con la emisión o cobro de pólizas, tramitación de siniestros, etc. Para ello debes ir al enlace de Contacta con nosotros que encontrarás a la derecha en esta página.

La misión del D.D.C. es atender y resolver las quejas y/o reclamaciones que presenten los clientes fuera de los ámbitos anteriormente citados."

I think this is most likely "Customer Complaints" as seen in the following link: https://www.allianz.co.uk/contact/dealing-with-complaints.ht... being somewhat more serious than just complaining about the service.

Any thought or guidance appreciated.
Many thanks

Wordup (X) KudoZ activity Questions: 80 (4 open) (5 closed without grading) Answers: 0 United Kingdom
Local time: 19:36

Customer Satisfaction Department/Service

Explanation:
I think Phil is right: "Defensa del Cliente" is really a euphemism for the "Customer Complaints Department/Service". I have see this as "Customer Satisfaction Department/Service in several stores in the US, so maybe this will work in your text.

Selected response from:

Rebecca Jowers
Spain
Local time: 20:36

Grading comment

Thanks Rebecca and Phil in particular - his suggestion of a euphemism was especially helpful
4 KudoZ points were awarded for this answer

Summary of answers provided

4 +2

Customer Satisfaction Department/Service

Rebecca Jowers

Customer Advisory Service

Ana Vozone

Discussion entries: 1

Answers

27 mins confidence:

peer agreement (net): +2

Customer Satisfaction Department/Service

Rebecca Jowers
Spain
Local time: 20:36
Works in field
Native speaker of:

English
PRO pts in category: 280

Grading comment

Thanks Rebecca and Phil in particular - his suggestion of a euphemism was especially helpful

1 hr confidence:

Customer Advisory Service

Explanation:
Something along these lines, maybe?

Example sentence(s):

She worked in the Customer Advisory Department. Apparently, without my knowledge, my complaint had made my way to her department.
The worst is a lady from Customer Advisory Department from Loreal Malaysia, who has taken over this issue.

Ana Vozone
Local time: 19:36
Specializes in field
Native speaker of:

Portuguese
PRO pts in category: 101

Login or register (free and only takes a few minutes) to participate in this question.

You will also have access to many other tools and opportunities designed for those who have language-related jobs (or are passionate about them). Participation is free and the site has a strict confidentiality policy.

Return to KudoZ list

KudoZ™ translation help

The KudoZ network provides a framework for translators and others to assist each other with translations or explanations of terms and short phrases.

See also:

ProZ.com term search

Search millions of term translations

Defensa del Cliente

English translation: Customer Satisfaction Department/Service

Answers

KudoZ™ translation help

Your current localization setting

Select a language

Defensa del Cliente

English translation: Customer Satisfaction Department/Service

Answers

KudoZ™ translation help

You have native languages that can be verified

Your current localization setting

Select a language