An energy driven individual established exceptional standard of customer awareness and client relations throughout production schedules. I instilled team members with a deep sense of responsibility for client relations and satisfaction to ensure customer loyalty and retention. Built and maintained an effective and responsive relationship between the client and project team ensuring customer retention and promotion of core business values. Worked with other departments to produce, ensure quality and deliver data to clients accurately and on schedule.

My mission is to help clients increase profitability and employee engagement through improved communication and working relationships in multicultural environments. I am currently focused on helping global companies be successful in their global operations, supporting effective project management practices, organization development, and cross-cultural training and team building.

One of my current focuses is helping firms both from Japan and other countries build their teams and strengthen their continuous improvement called KAIZEN infrastructure in the United States to ensure quality whether it’s communication, process change, document management, or implementation