About Open Text Social Media
Dealing with mail overload
Exposing information
Sharing files
Finding others
Keeping up
Can't do everything described here?
Open Text Social Media (OTSM) helps you:
- deal with mail overload
- expose information that would otherwise be hidden in private email exchanges
- share files
- find others in your organization
- keep up with what's going on.
Dealing with mail overload
If you're used to using an email product that simply lets you exchange private messages with others, you know how quickly your inbox fills up. Some of those messages are important, some are of interest, and the vast majority are marginal or outright spam. And the only way to sort out the good stuff is to wade through all of it.
OTSM doesn't dump everything in your inbox. You use OTSM to post to online communities. Each community deals with a particular subject, such as HR Policies. You just join the communities that interest you, and that immediately sorts out all that marginal stuff.
Exposing information
OTSM communities don't just shield you from mail overload. Others who are interested in that same HR Policies community will also join it. They'll see everything you post, and you'll see all their responses plus everything they have posted.
Sharing files
Communities aren't just common posting areas, though. You can view files that have been stored in the community and, using a web browser, you can store files and download them, perhaps to update them and then upload them back to the community.
You can also view wiki pages that have been developed collaboratively using web browsers.
Finding others
So far, we've discussed what OTSM can do with "things". But you can't collaborate effectively without keeping track of people, and OTSM helps you do that, too.
Everyone in OTSM has a profile that includes information on their background, their picture, and even a personal blog. Say you're looking for someone in your organization who knows Spanish. You just search on "Spanish" to get a list of everyone who has that word in their profile.
Keeping up
Staying in the loop in a busy organization is a challenge. OTSM provides tools for tracking activity, both for things and people.
You can flag a post, uploaded file, or wiki page. Every time something changes (for example, a post is replied to or a file is updated), OTSM tells you.
And you can create a buddy list of all the people whose activities you want to follow. Whenever they update their blogs, you know.
Can't do everything described here?
Community creators control what actions are available to others in their communities. You may find, depending on the community, that you aren't allowed to do everything described in this help. If you want to discuss your permissions in a community, contact its creator or moderator.
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