PROFESSIONAL PROFILE

Multi-lingual proactive professional with a proven track record of initiative and success in consultative sales environment. Offering years of workable knowledge in building customer loyalty through exceptional listening and consultative relationship building with strong written and verbal communication skills. Demonstrated ability to adapt communication style to a wide variety of personalities and situations. Resilient in managing customer calls while remaining positive, dedicated with excellent multi-tasking skills. In depth background in solid telephone etiquette, customer service, hospitality and integrity in managing sensitive customer information.

PROFESSIONAL EXPERIENCE:

JomaShop.com

Customer Service Supervisor Brooklyn, NY 04/2013 – 12/2017

- Maintained and managed sensitive customer information.

- Directed and coordinated activities involving sales, returns, exchanges and credit verification.

- Reviewed operational records and reports to project sales and determine profitability.

- Hired and trained new customer service reps to company standards and policies.

- Reviewed operational records and reports to project sales and determine profitability.

Sales Representative 04/2010 – 04/2013 - Employed a consultative sales approach that focused on building a long term, value-based relationship with customers. - Recommended products tailored to each customer. - Implemented feedback as a means to achieve individual and team performance goals.

- Resolved customer complaints regarding sales and service.

- Demonstrated excellent customer service in sales, returns and exchanges.

Four Points by Sheraton Philadelphia, PA 05/2009 – 02/2010

Night Auditor/ Assistant Sales Manager

- Extensive client interaction and general sales with large client base domestic and international customers. - Run audit reports/journals from the front office system, Point of Service and the computer. - Make corrections and adjustments and handle all computer problems that might occur throughout the shift. - Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. - Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.

Commercial Loan Capital Warminster, PA 06/2005 – 03/2009

Account Executive

- Consistently exceeded sales quota by 300% on a monthly basis

- Managed the general staff and performed administrative duties

- Executed wholesale commercial mortgage sales with loans from $100k to $25m +

Education:

Network Learning Institute, Medical Billing and Coding 08/2018

Certificate of Medical Administration w/Billing, Coding and EHR

University of Tartu, B.A. in Communications Tartu, Estonia 07/2003

Tallinn Secondary Science School Tallinn, Estonia 06/1999

Languages; Estonian: English: Fluent in Written, Read and Speaking, Estonian: Fluent in Written, Read, and Speaking, Finnish: Proficient in Speaking, and Written, Russian: Some Speaking and Written