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Chinese to English: Supplier Code of Conduct Guidelines General field: Other Detailed field: Safety
Source text - Chinese 10.4. 投诉程序
供应商应根据预先建立起来的投诉程序合理地调查、解决和处理所有投诉。 任何受到供应商活动影响的人都必须要有渠道提起投诉，且投诉后不得受到歧视或报复。 供应商应合理地调查、解决和处理当地社区和员工提起的任何投诉或问题。
Translation - English 10.4. Complaints Procedure
The supplier shall establish a mechanism to hear, process and solve employees’ complaints. Employees must have the right to make anonymous complaints about any work-related issues, including violations of this Code of Conduct by supplier, without fear of being punished or adversely affecting their employment.
The supplier shall reasonably investigate, solve and handle all complaints based on pre-established complaint procedures. Any person who is affected by the supplier's activities must have channels to initiate complaints and must not be subjected to any discrimination or retaliation after the complaints. The supplier shall reasonably investigate, solve and deal with any complaints or issues raised by local communities and employees.
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