Summary
Thoroughly involved within the banking industry for a period of more than twenty years and eager to place
myself within a well-established firm. Have the abilities and skills necessary to design and implement
programs, policies and procedures that will ensure total compliance with best practices and current
regulations. Has long track record of successfully evaluating compliance issues and then taking suitable
action to enhance their operational performance.
Core Qualifications
- Insurance Intermediaries Certification
Ministry of Economy and Development
- Bank Insurance Market Course
- Mortgage Loans Analysis Course
- Reception and Transmission of Orders (Investment Services) Certification
Bank of Greece
- Negotiation Skills Certification
TEAM Experiential Learning
Skills
- Excellent written and verbal communication skills
- Business acumen and commercial awareness
- Strong problem-solving and analytical skills
- The ability to work well in a team
- Administrative and IT skills (Banking software,
Microsoft Office Packages)
- Complaint handling and customer care
- The confidence to advise and negotiate with clients
and underwriters
- Understanding of client confidentiality and how to
be discreet
- The ability to plan and manage your time and to
work on a number of projects concurrently
Experience
- Mortgage Loan Officer at Eurobank, Chalkida, Greece Nov 2008 - Dec 2013
Responsibilities included: - Evaluate, authorize, or/and recommend approval of commercial, real estate, or
credit loans - Advise borrowers on financial status and methods of payments
- Retail Banking at Eurobank, Chalkida, Greece Jan 2002 - Oct 2008
Responsibilities included: - Advising on and assisting with services such as setting up savings accounts,
authorising loans and moving money - Recruiting, training, supervising and appraising banking staff -
Discussing the financial requirements of, and providing financial advice to clients - Assessing and
reviewing financial circumstances - Authorising and evaluating overdrafts and loans - Developing a
network of local business contacts - Managing budgets and meeting targets - Maintaining statistical and
financial records - Dealing with complaints
- Treasury Operations Officer at Eurobank, Athens, Greece Dec 1999 - Dec 2001
- Role involved: Actioning treasury transactions, mortgage settlement payments and customer payments -
Confirming and settling foreign exchange transactions, bank bills, currency options, interest rate swaps,
commercial paper, semi-government and commonwealth government securities plus cash trades -
Maintain manual cash sheets and complete reconciliations - Settling up to $1 billion a day of high value
transactions - End of month processing - Setting up new customers in various systems - Undertake
investigations to resolve customer and treasury dealer enquiries

- Insurance Broker at Eurobank, Athens, Greece Nov 1997 - Nov 1999
Responsibilities included: - Building and maintaining business relationships with clients - Discussing and
assessing clients' current and future insurance needs - Researching insurance policies and products -
Negotiating policy terms and costs with insurance providers - Arranging insurance cover for clients with
the insurance provider - Collecting insurance premiums - Preparing reports for insurance underwriters -
Advising clients on making claims on their policies - Renewing or amending existing policies for clients -
Undertaking general administrative duties
- Fixed Asset Accountant at Eurobank, Athens, Greece Sep 1995 - Oct 1997
Role involved: - Recording the cost of newly-acquired fixed assets (both tangible and intangible) -
Tracking existing fixed assets - Recording depreciation - Accounting for the disposition of fixed assets
- Human Resources Officer at Eurobank, Athens, Greece Dec 1987 - Aug 1995
Role involved a range of activities covering areas such as: conditions of employment, equality and
diversity, negotiation with external work-related agencies, pay, recruitment and working practices.
Languages
English
(Full professional proficiency)
Greek
(Native proficiency)
French
(Elementary proficiency)