Worked with Capita offshore as Senior Insurance
Associate in operations (Semi-Voice / Back-office) From 21st May
2007 until 23 July 2015.
From 21 May 2007
until 18th September 2011, worked for Prudential UK Insurance
Process (Semi Voice) (Mumbai – Vikroli Branch) (Job Profile: Answering
customer queries relating to their insurance policies. Giving Quotes and
setting up Claims. Auditing cases, training new joiners and updating training
modules of quotes and claims.)
And From 19th
September 2011 until 23 July 2015 worked for AXA UK
Insurance Process (Back-office). Apart from processing, training and auditing, I
also did work allocation for this process.
Worked with CFC (Countrywide Financials, Mumbai) as a Process
Associate from 4th October 2005 until 30th November
2006 for tax Process (Job Profile: Searching Tax delinquencies and tax
due on county websites and entering legal description of Land in AS400).
Worked with Tata Sitel, Mumbai as a CSP from 28th
January 2005 until 8th June 2005 for a chat based technical process
(Job Profile: Solving customer’s technical
problems regarding AOL and other internet related issues).
Worked with Tajshree Cellular Ltd. (Airtel Franchisee),
Nagpur as Customer Care Executive from April 2003 till May 2004 (Job
Profile: solving customer queries).
Worked with Quality Marketing & Services (Airtel -
Premium Dealer) as Marketing Manager from July 2002 till March 2003 (Job
Profile: Handling a team of 6 marketing executives and 4 Airtel sub dealers
who had there own marketing executives).