Member since Jan '21

Working languages:
English to Indonesian
Indonesian to English
Indonesian (monolingual)
French to Indonesian
French to English

Serina Rajagukguk
Freelance Translator / Subtitler

Local time: 20:43 CET (GMT+1)

Native in: Indonesian Native in Indonesian
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Account type Freelance translator and/or interpreter, Identity Verified Verified member
Data security Created by Evelio Clavel-Rosales This person has a SecurePRO™ card. View now.
Affiliations This person is not affiliated with any business or Blue Board record at
Services Subtitling, Translation, Editing/proofreading, Copywriting, Training, Transcription, Transcreation
Specializes in:
IT (Information Technology)Internet, e-Commerce
Media / MultimediaCooking / Culinary
Cosmetics, BeautyLinguistics
Poetry & LiteraturePhotography/Imaging (& Graphic Arts)

Portfolio Sample translations submitted: 1
English to Indonesian: Four Reasons Good Customer Service Is Vital
General field: Other
Detailed field: Marketing / Market Research
Source text - English
Many small businesses fail to realize just how important good customer is for the overall health of your business. This can be a huge mistake since good customer service isn’t just important… it’s absolutely vital. Not sure why? Check out these four simple reasons to gain a better understanding.

1. It’s What Customers Will Remember

People will always remember if your customer service was really great or really terrible. You definitely don’t want them to remember the latter. You may be wondering why people remember customer service so vividly, but the answer should be fairly obvious – your customers are actively interacting with you. They aren’t just looking at your products, but speaking and working with someone who is supposed to represent your company. If that person represents your company in a good way, your customers will remember your company fondly. If that person represents your company in a negative way, you’ll probably lose a customer and garner some bad press.

2. It Reflects Heavily On Your Entire Business

Everything pertaining to your company reflects upon everything else. You see, if you have good customer service, people naturally assume you have good products. If you have bad customer service, people naturally assume you have bad products. The same goes vice versa, and can pertain to shipping, returns, services, and anything else. Even though this may not be entirely true, you need to be aware that this is how your customers think. Besides, do you really want to patronize a place who has bad customer service? Of course not, because if you run into any issues you can’t be positive you’ll receive the help you need.
Translation - Indonesian
Banyak bisnis kecil yang tidak menyadari bahwa layanan pelanggan yang baik adalah kunci untuk kesehatan bisnis secara keseluruhan. Ini merupakan kesalahan besar, karena layanan pelanngan yang baik bukan hanya penting... tapi merupakan sbuah faktor vital. Anda ingin tahu kenapa? Berikut adalah 4 alasan kenapa layanan pelanggan lebih penting dari segalanya dalam bisnis Anda.

1. Layanan Pelanggan adalah Hal yang Paling Diingat Pelanggan

Pelanggan akan selalu mengingat layakanan apa yang mereka terima dari Anda, baik ataupun buruk. Anda tentu saja tidak ingin mereka punya kesan buruk dari Anda! Mungkin Anda bertanya-tanya kenapa layanan pelanggan adalah hal yang paling diingat pelanggan, dan jawabannya sangat sederhana. Pelanggan tidak pernah hanya melihat produk Anda, mereka juga menilai perlakuan dan perkataan yang mereka terima dari perwakilan perusahaan Anda. Jika perwakilan Anda bekerja dengan baik dalam mewakili perusahaan Anda, pelanggan akan memiliki kesan baik. Dalam kasus sebaliknya, Anda mungkin akan kehilangan pelanggan dan mengumpulkan reputasi buruk.

2. Layanan Pelanggan Sangat Mencerminkan Merek Dagang Anda

Segala sesuatu yang berhubungan dengan perusahaan Anda mencerminkan semua hal yang lain. Jika Anda mempunyai layanan pelanggan yang bagus, orang biasanya akan berasumsi bahwa produk Anda bagus. Sebaliknya, jika layanan pelanggan Anda buruk, orang akan berasumsi produk Anda buruk. Hal ini juga berlaku sebaliknya, dan berlaku pula pada pengiriman, pengembalian barang, layanan, dan banyak hal lain. Meskipun ini tidak sepenuhnya benar, Anda harus tahu bahwa inilah pola pikir pelanggan Anda. Selain itu, apakah Anda ingin mengunjungi bisnis dengan layanan pelanggan yang buruk? Tentu saja tidak, karena jika Anda mempunyai masalah, Anda tidak bisa yakin Anda akan mendapat bantuan yang Anda butuhkan.

Translation education Master's degree - Université Jean Moulin Lyon III
Experience Years of experience: 5. Registered at Nov 2018. Became a member: Jan 2021. Certified PRO certificate(s) N/A
Credentials N/A
Memberships N/A
Software Adobe Photoshop, Microsoft Excel, Microsoft Word, Powerpoint, Subtitle Edit, Subtitle Editor, Subtitle Workshop
Professional objectives
  • Meet new translation company clients
  • Meet new end/direct clients
  • Network with other language professionals
  • Get help with terminology and resources
  • Learn more about translation / improve my skills
  • Get help on technical issues / improve my technical skills
  • Learn more about additional services I can provide my clients
  • Learn more about the business side of freelancing
  • Stay up to date on what is happening in the language industry
  • Improve my productivity

Born and raised Indonesian and later naturalized French, I have been working as a translator since 2015 and a subtitle creator since 2018.

I have a Bachelor's degree in French literature and a Master's in Political Science, but I work in multiple domains since one of the things I love about this profession is that it opens me to research in diverse areas.

I have especially worked in game localization, audio-visual translation, marketing content translation, as well as social media video subtitling.

Before becoming a freelance translator, I was a language trainer for many years, teaching English to Indonesian students and later to French students. I also write content for learning English and French as effectively as possible.

Keywords: Indonesian translator, French translator, localization, Indonesian subtitler, Indonesian proofreader

Profile last updated
Jan 15

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