Over than 4yers of experience in translation.
Experienced in the field of Network and technology.
Capable of translating documents and manuals written in English, Japanese, Portuguese and Spanish.
Jan. 2016- Aug.2019
EIGHT Co., Ltd- Tokyo, Japan
Help desk business
Mainly engaged in the following operations as a help desk for approximately 60 corporate contract users.
・ Telephone, email, online inquiry
・ Primary isolation of faults
・ Problem report creation
・ Management of provider customer information
Mainly engaged in the following operations as customer support for about 60 corporate contract users.
・ Customer explanation and troubleshooting about of Network failure.
・ Maintenance staff dispatch adjustment
・ Coordination and work request with development department
Translation and interpretation services
・ Coordination in line repair with overseas telecommunications carriers
・ Translation of various materials and reports
Apr. 2015-Dec. 2016
AGHAPE Co., Ltd- Tokyo, Japan
Translator and Operator
・ Translation of various legal documents (Birth certificate, etc.)
・ Interpretation of workers and managers at customer sites
・ Interpretation of interview
・ Phone support
・ Presentation of personnel contents
・ Customer service
- Advanced user of MS Office programs (Word, Excel, Access and PowerPoint)
- Factional knowledge of network and routers
- Acquisition TOIEC Score 850 at May. 2017