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Enya Zhao is an exceptionally qualified manager at the client service center, providing assistance and service to various clients over the phone on a daily basis. She has encountered countless client related issues during the six years she has worked here, and has always keenly delivered satisfying solutions; her work has always been an inspiration for those around her.
A phone call came one morning from a client who was out of town, through a brief conversation and his anxious tones, Enya realized that the client was facing great difficulties. The client had an unexpected assignment outside of Beijing, and in his hasty leave an important document crucial to a negotiation was left behind. Enya quickly verified the client’s information, confirmed his identity, contacted the appropriate department and retrieved the document from the clients hotel room within half an hour. The client received the document via fax in the timely manner, and was appreciative of her professionalism.
Another client had a quarrel with a taxi driver due to an unusually high amount of taxi fare for the ride taken, and called for assistance from the hotel. Enya volunteer to assist in the negotiation, and upon her inquiries, she found out that due to traffic in a particular area, the driver had taken an alternative route, hence the higher taxi fare. She successfully resolved the conflict, and both the client as well as the taxi driver was pleased.
Enya received a phone call from a Spanish women at the airport, look for the number of a travel agency; based on her experience, Enya realized that she was in trouble, and her broken English did not help. Therefore Enya not only provided her the number the client inquired, she also provided additional assistance. The client had reserved a room through the travel agency, but the agency did not confirm the reservation, and had failed to arrange the airport pick up. It was the client’s first time in Beijing, and was alone in a stressful situation. Enya therefore quickly confirmed her reservation, and contacted the airport taxi services after giving the client precise information on the location of the hotel as well as taxi fare. Upon the client’s arrival, she requested to see Enya at once, held her hands and expressed her appreciation in a language that is universal.
Enya is one of many excellent staff we have on board, her devotion to excellence sets her apart from the rest. She treats each client with consistent patience and enthusiasm, and her caring and warmth is felt in person as well as over the phone. Her excellence had won over her clients, gained their trust, and brought back even more returning customers for the hotel, giving the hotel a wonderful reputation.
Years of translation experience: 13. Registered at ProZ.com: Nov 2007.
Adobe Acrobat, Adobe Photoshop, Microsoft Excel, Microsoft Word, Powerpoint
Hi! I'm a Chinese girl who spent the first half of my life in Beijing, China, and the second half in California, US. I am fluent and sound local in speaking both languages, and I am currently back in China and studying Chinese literature as I free lance translation services and marketing.
In university, I studied business administration and had an emphasis in accounting. I interned for American Express Financial Advisors as a college student, and when graduated, I became a fully licensed stock broker for the company, which then had a spin-off and became Ameriprise Financial Services, Inc. I moved back to Beijing for personal and family reasons, and work for Beijing Shuren-Ribet Private School, opened by my mother in 1993. During these years of working experiences, I've done translation at seminars or during board meetings on regular basis for both Ameriprise, Asian marketing department as well as Beijing Shuren-Ribet Private School.
Please feel free to contact me for further inquiries. Look forward to working with you. Thank you.
Keywords: children's books, conference interpreter, immigration translator, airport interpreter, domestic violence, tourism, localization, fast service, subtitles, documents, internet contents.