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▪College
Studying Communications Science at Universidad Argentina de la Empresa (UADE). 4th year (last). Orientation: Advertising / Journalism
Intermediate Degree Obtained: University Journalism Technician
Winner of the Best Media Productions Award in the categories of Journalistic Investigation and Institutional Communication, picked among all student productions from 2005 to 2006.
WORK EXPERIENCE
AT THE MOMENT: Telmark S.A.: Intra Day Performance Analyst. Real time monitoring of the call center's performance day by day. Schedule and staffing forecasting. Provide solutions when resources will not match with the client's requirements. Increasing Customer Service Reps productivity by working with the supervisors team on weak spots. Alerting the managers on events that might affect Service Levels.
Worforce Management Tools design: Provide Workforce Management tools to Project Managers and Supervisors.
Great Skills with Avaya CMS Supervisor R14, Nice, IEX, Avaya Smart Suite CTI Monitor, Avaya Report Designer, etc.
Keywords: English, Spanish, Argentina, Call Center, Journalism, Outsourcing, Sports, Baseball, Soccer, Books. See more.English, Spanish, Argentina, Call Center, Journalism, Outsourcing, Sports, Baseball, Soccer, Books, Letters, Emails, HTTP, Word Documents, Adobe, Acrobat, Subtitles, Translation,. See less.
