A self-starter freelancer, kick-ass content creator and
results-driven professional with over nine years customer service experience in
IT companies. Journalism and IT experience background, I am
passionate about technology and communication and different cultures. Willing
to grow and to increase my experience in the field of translation and liaison
interpreting and ready to adapt to any work environment. I provide translation
services in the following language combinations: Portuguese>English.
Previous work experience in translation and proofreading for various
translation agencies. Excellent organizational and communication skills.
I've worked for Starwood Hotels and Resorts Worldwide Inc. at the E-communications Department where the main duties were:
-Proofreading, Translating and Controlling Marketing Branded issues on Starwood Hotels and Resorts Worldwide Inc. websites, strategic campaigns and social media materials.
-Process, investigate and resolve electronic communications in Portuguese and English, received by email, chat, social media (Facebook & Twitter) and phone generated by guests.
-Review correspondence received to address specific issues with an applicable explanation, solution and/or compensation using a combination of systems with proper electronic communications format including proper business letter composition and excellent spelling and grammatical skills.
-Assist guests with the branded websites by interpreting and analyzing research in order to effectively respond and resolve member concerns.
I am driven, extroverted and ready to learn. With an entrepreneurial approach to business, I am very comfortable mixing different disciplines and practices in order to come up with a creative solution to a problem.