I am an expatriate Brazilian journalist who lives in Ireland for nearly a decade. Freelancer experience with translation and proofreading. I've worked for Starwood Hotels and Resorts Worldwide Inc. at the E-communications Department where the main duties were:
-Proofreading, Translating and Controlling Marketing Branded issues on Starwood Hotels and Resorts Worldwide Inc. websites, strategic campaigns and social media materials.
-Process, investigate and resolve electronic communications in Portuguese and English, received by email, chat, social media (facebook & twitter) and phone generated by guests.
-Review correspondence received to address specific issues with an applicable explanation, solution and/or compensation using a combination of systems with proper electronic communications format including proper business letter composition and excellent spelling and grammatical skills.
-Assist guests with the branded websites by interpreting and analyzing research in order to effectively respond and resolve member concerns.
I am driven, extroverted and ready to learn. With an entrepreneurial approach to business, I am very comfortable mixing different disciplines and practices in order to come up with a creative solution to a problem.