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Working languages:
English to French

ancruze

Local time: 22:27 BDT (GMT+6)

Native in: Bengali Native in Bengali
Account type Freelancer
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Services Translation, Transcription
Expertise
Specializes in:
Transport / Transportation / Shipping

Experience Registered at ProZ.com: Jul 2008.
ProZ.com Certified PRO certificate(s) N/A
Credentials N/A
Memberships N/A
Software Adobe Acrobat, Adobe Illustrator, Adobe Photoshop, Powerpoint
CV/Resume English (DOC)
About me
Career objective:
Seeking an opportunity to employ my skills and experience in the field of Customer Services, Marketing, Accounts, Management and Administration.

Employment:
Customer Services Agent DHL Worldwide Express
(Customer Query Dept.) House No. 1, Block CEN (A), Road No. 95, Gulshan, Dhaka-1212
(15th April 2005-till date)
Responsibilities:
• Communicate with customer for pre authorization/clearance.
• Processing document for Export & Export cum Import shipment.
• Preparing duty breakdown and inform consignee.
• VAT and others papers for shipment clearing purposes.
• Coordinate with CS Dept. for billing of Import/Transport collect shipment.
• Giving information customs query related information to the customers.
• Communicate with gateway for urgent shipment clearance.
• Arranging Shipment pick up and packing(if needed) accordingly.
• Physical paper checking of Import/Transport collect shipments.
• And any other customer services related activities.

Customer Services Agent DHL Worldwide Express
(Customer Services Dept.) House No. 1, Block CEN (A), Road No. 95, Gulshan, Dhaka-1212
(15th January 2004-14th April 2005)
Responsibilities:

• Shipments pick-up, generating Airway bill, cash transactions, etc.
• Maintaining books of accounts
• Preparing monthly business reporting
• Cash deposit to bank
• Notifying to shippers for receiving report of the shipment.
• Giving information about any queries to the customers.
• And any other customer services related activities.

Direct Marketing Executive NIIT
1st January 2002- Beximco System Ltd.
14th January 2004 House no: 24, Road No: 11, Block-B, Banani,
Dhaka- 1213, Ph: 9885637, 8814460

Responsibilities:
• Introducing products to various offices by submitting offer letter, brochures, price, etc.
• Direct marketing, open publicity, promotional campaigning and others procedures.
• Organizing seminars to different educational institute
• Front Office management.
• Overall responsibilities for the sales & marketing.

Student Services Assistant NIIT
18th March 1999- Beximco System Ltd.
31st December 2001
Responsibilities:
• Transcription & Certification
• Processing Migration
• Library Maintenance
• Allocation to Higher Semester, break, waiting, and others activities
• Courseware Indent and maintaining Stock Register of others office stationary and all types of computer accessories
• Infrastructure maintenance

Manager cum Accountant T.R. Engineering Works
1st May 1997 – 17th March 1999 Ka-235, Kuril, Bishwa Road, Dhaka Cant.
Dhaka-1229

Responsibilities:
• Performed duties as a Manager.
• Maintain books of accounts
• Customer Service
• Planning
• Staff maintaining
• Site visiting
• Correspondence to other organization
• Participate to the bid
• Maintaining record of products.
• Prepare different Business reports

Accountant cum Admin. World Vision Bangladesh
Assistant Julsham C.D. Project
(15th April 1993-31st April 1997) Patiya, Chittagong

Responsibilities:
• Maintains Books of Accounts
• All types of transaction, banking & others
• Budgeting,
• Preparation of Project proposal,
• Staff Evaluation,
• Monthly Accounts Report
• Program Supervision and implementation
• Disburse and return of Revolving Loan
• Monitoring of savings group’s activities
• Receipt savings money and deposit to Bank.
• Discussion with groups, etc.
• Maintain Stock Register of all types of office stationary
• Maintain all types of asset inventory lists.

Project Supervisor Caritas Bangladesh
1st October 1992 – 12th April 1993 Regional Office
Pallabi-12, Mirpur
Dhaka

Responsibilities:
• Supervision of Field work
• Maintain books of Accounts
• Handling receipts and payments of cash.
• Submitting monthly report

Assistant Librarian St. Nicholas High School
1984-1987 Village & P.O. Nagari, Dist.Gazipur
Responsibilities:
• Part time job as Librarian to issue and return of books during the schooling.
• Maintaining records of transactions.
• Any kinds of assistance to Librarian

Academic Qualifications:
A. Masters Level
Degree Obtained : Masters of Commerce in Management
Institution : Dhaka College
University : National University
Year of passing : 2000
Result : 2nd Class

B. Graduation Level
Degree Obtained : Bachelor of Commerce (Pass)
Institution : Tejgaon College
University : National University
Year of passing : 1991
Result : 3rd Division
C. Higher Secondary School Level
Certificate Obtained : H.S.C
Institution : Notre Dame College
Board : Dhaka Board
Year of passing : 1989
Result : 2nd Division
D. Secondary School Level
Certificate Obtained : S.S.C
Institution : St. Nicholas High School
Board : Dhaka Board
Year of passing : 1987
Result : 2nd Division

Computer Skills:
Operating System

Application

Browsing

Accounting Software

Additional Training:

• Training on Foundation Development Program(FDP), organized by DHL Bangladesh
• Training on Customer Service organized by DHL Bangladesh.
• Counselor Training on “Rejuvenation” organized by NIIT, India.
• Training on “Academic Counseling” organized by NIIT, India.
• Training on ‘Advanced Leadership Seminar’ organized by Haggai Institute Alumni Association Dhaka.
• Training on “Student and Customer Service” organized by NIIT, India.
• Training on ‘Weekend Seminar on Leadership’ organized by Haggai Institute Alumni Association Dhaka.
• Training on Training on ‘Theology for the Laity’ organized by NBCLC in Bangalore, India.
• Training on “Disaster Management” organized by BARC, Dhaka.
• Trainer’s training on “Enterprise Planning and Management” jointly organized by ACCU and CCULB.
• Training on “Exposure & Christian Formation Course” organized by Catholic Jubo Sebadol
• Three months short course on “Electrical House wiring” organized by St. Joseph Technical School.

Social Welfare Activities:

• Working as an executive committee member of Alumni Association of St. Nicholas High School, Nagari, Gazipur.
• Working as full member of Dhaka YMCA and also member of its Youth Committee.
• Worked as Vice President of Nagari Christian Jubo Samity (A youth forum).
• Worked as Education and publication secretary of Nagari Christian Jubo Samity (A youth forum).


Publications:

• Working as an Editor of Samabarta (A publication of The Christian Co-operative Credit Union Ltd)
• Worked as an Editor of Nagari Samabarta (A quarterly publication of Nagari Christian Samabaya Rindan Samity Ltd.)
• Worked as Editor of Juba Barta (A monthly publication of BCYWO).
• Worked as an Editor of Nagari (A Publication of Nagari Christian Jubo Samity)
• Worked as an Editor of Rajanigandha (A Publication of Rajanigandha Friends Club).
• Experience in writing Reports, Articles and Story in the different Magazines and Newspaper.

Website development:
• http://apurbadhaka.tripod.com/
• http://bcywo.tripod.com/

Hobbies:
• Literacy
• Photography
• Traveling.

Principle:
• Sincerity & dedication
• Mutual respect
• Team working & self-motivated
• Uphold national dignity and patriotism

Personal Data:
Father’s Name : Mr. Thomas Cruze
Date of Birth : 15th May 1970
Nationality : Bangladeshi
Religion : Christian (Roman Catholic)
Marital Status : Married
Height : 5’-6”
Language Known : Bengali, English
Home Address : Vill. Dhanun, P.O. Nagari, P.S. Kaligonj, Dist.Gazipur
Referees:

Mr. Sebastian Rozario
Administrative
Christian Medical Hospital
52, Tejkunipara, Tejgaon
Dhaka-1215
Ph: 8117494, Mobile:011007470 Mr. Sento B. Gomes
Office Manager
ICDDRB
Mohakhali
Dhaka
Ph: 8810719, 8811751-60


Profile last updated
Jul 15, 2008



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