Working languages:
English to French


Local time: 14:15 BDT (GMT+6)

Native in: Bengali Native in Bengali
Account type Freelancer
Data security Created by Evelio Clavel-Rosales This person has a SecurePRO™ card. Because this person is not a Plus subscriber, to view his or her SecurePRO™ card you must be a Business member or Plus subscriber.
Services Translation, Transcription
Specializes in:
Transport / Transportation / Shipping

Experience Registered at Jul 2008. Certified PRO certificate(s) N/A
Credentials N/A
Memberships N/A
Software Adobe Acrobat, Adobe Illustrator, Adobe Photoshop, Powerpoint
CV/Resume English (DOC)
About me
Career objective:
Seeking an opportunity to employ my skills and experience in the field of Customer Services, Marketing, Accounts, Management and Administration.

Customer Services Agent DHL Worldwide Express
(Customer Query Dept.) House No. 1, Block CEN (A), Road No. 95, Gulshan, Dhaka-1212
(15th April 2005-till date)
• Communicate with customer for pre authorization/clearance.
• Processing document for Export & Export cum Import shipment.
• Preparing duty breakdown and inform consignee.
• VAT and others papers for shipment clearing purposes.
• Coordinate with CS Dept. for billing of Import/Transport collect shipment.
• Giving information customs query related information to the customers.
• Communicate with gateway for urgent shipment clearance.
• Arranging Shipment pick up and packing(if needed) accordingly.
• Physical paper checking of Import/Transport collect shipments.
• And any other customer services related activities.

Customer Services Agent DHL Worldwide Express
(Customer Services Dept.) House No. 1, Block CEN (A), Road No. 95, Gulshan, Dhaka-1212
(15th January 2004-14th April 2005)

• Shipments pick-up, generating Airway bill, cash transactions, etc.
• Maintaining books of accounts
• Preparing monthly business reporting
• Cash deposit to bank
• Notifying to shippers for receiving report of the shipment.
• Giving information about any queries to the customers.
• And any other customer services related activities.

Direct Marketing Executive NIIT
1st January 2002- Beximco System Ltd.
14th January 2004 House no: 24, Road No: 11, Block-B, Banani,
Dhaka- 1213, Ph: 9885637, 8814460

• Introducing products to various offices by submitting offer letter, brochures, price, etc.
• Direct marketing, open publicity, promotional campaigning and others procedures.
• Organizing seminars to different educational institute
• Front Office management.
• Overall responsibilities for the sales & marketing.

Student Services Assistant NIIT
18th March 1999- Beximco System Ltd.
31st December 2001
• Transcription & Certification
• Processing Migration
• Library Maintenance
• Allocation to Higher Semester, break, waiting, and others activities
• Courseware Indent and maintaining Stock Register of others office stationary and all types of computer accessories
• Infrastructure maintenance

Manager cum Accountant T.R. Engineering Works
1st May 1997 – 17th March 1999 Ka-235, Kuril, Bishwa Road, Dhaka Cant.

• Performed duties as a Manager.
• Maintain books of accounts
• Customer Service
• Planning
• Staff maintaining
• Site visiting
• Correspondence to other organization
• Participate to the bid
• Maintaining record of products.
• Prepare different Business reports

Accountant cum Admin. World Vision Bangladesh
Assistant Julsham C.D. Project
(15th April 1993-31st April 1997) Patiya, Chittagong

• Maintains Books of Accounts
• All types of transaction, banking & others
• Budgeting,
• Preparation of Project proposal,
• Staff Evaluation,
• Monthly Accounts Report
• Program Supervision and implementation
• Disburse and return of Revolving Loan
• Monitoring of savings group’s activities
• Receipt savings money and deposit to Bank.
• Discussion with groups, etc.
• Maintain Stock Register of all types of office stationary
• Maintain all types of asset inventory lists.

Project Supervisor Caritas Bangladesh
1st October 1992 – 12th April 1993 Regional Office
Pallabi-12, Mirpur

• Supervision of Field work
• Maintain books of Accounts
• Handling receipts and payments of cash.
• Submitting monthly report

Assistant Librarian St. Nicholas High School
1984-1987 Village & P.O. Nagari, Dist.Gazipur
• Part time job as Librarian to issue and return of books during the schooling.
• Maintaining records of transactions.
• Any kinds of assistance to Librarian

Academic Qualifications:
A. Masters Level
Degree Obtained : Masters of Commerce in Management
Institution : Dhaka College
University : National University
Year of passing : 2000
Result : 2nd Class

B. Graduation Level
Degree Obtained : Bachelor of Commerce (Pass)
Institution : Tejgaon College
University : National University
Year of passing : 1991
Result : 3rd Division
C. Higher Secondary School Level
Certificate Obtained : H.S.C
Institution : Notre Dame College
Board : Dhaka Board
Year of passing : 1989
Result : 2nd Division
D. Secondary School Level
Certificate Obtained : S.S.C
Institution : St. Nicholas High School
Board : Dhaka Board
Year of passing : 1987
Result : 2nd Division

Computer Skills:
Operating System



Accounting Software

Additional Training:

• Training on Foundation Development Program(FDP), organized by DHL Bangladesh
• Training on Customer Service organized by DHL Bangladesh.
• Counselor Training on “Rejuvenation” organized by NIIT, India.
• Training on “Academic Counseling” organized by NIIT, India.
• Training on ‘Advanced Leadership Seminar’ organized by Haggai Institute Alumni Association Dhaka.
• Training on “Student and Customer Service” organized by NIIT, India.
• Training on ‘Weekend Seminar on Leadership’ organized by Haggai Institute Alumni Association Dhaka.
• Training on Training on ‘Theology for the Laity’ organized by NBCLC in Bangalore, India.
• Training on “Disaster Management” organized by BARC, Dhaka.
• Trainer’s training on “Enterprise Planning and Management” jointly organized by ACCU and CCULB.
• Training on “Exposure & Christian Formation Course” organized by Catholic Jubo Sebadol
• Three months short course on “Electrical House wiring” organized by St. Joseph Technical School.

Social Welfare Activities:

• Working as an executive committee member of Alumni Association of St. Nicholas High School, Nagari, Gazipur.
• Working as full member of Dhaka YMCA and also member of its Youth Committee.
• Worked as Vice President of Nagari Christian Jubo Samity (A youth forum).
• Worked as Education and publication secretary of Nagari Christian Jubo Samity (A youth forum).


• Working as an Editor of Samabarta (A publication of The Christian Co-operative Credit Union Ltd)
• Worked as an Editor of Nagari Samabarta (A quarterly publication of Nagari Christian Samabaya Rindan Samity Ltd.)
• Worked as Editor of Juba Barta (A monthly publication of BCYWO).
• Worked as an Editor of Nagari (A Publication of Nagari Christian Jubo Samity)
• Worked as an Editor of Rajanigandha (A Publication of Rajanigandha Friends Club).
• Experience in writing Reports, Articles and Story in the different Magazines and Newspaper.

Website development:

• Literacy
• Photography
• Traveling.

• Sincerity & dedication
• Mutual respect
• Team working & self-motivated
• Uphold national dignity and patriotism

Personal Data:
Father’s Name : Mr. Thomas Cruze
Date of Birth : 15th May 1970
Nationality : Bangladeshi
Religion : Christian (Roman Catholic)
Marital Status : Married
Height : 5’-6”
Language Known : Bengali, English
Home Address : Vill. Dhanun, P.O. Nagari, P.S. Kaligonj, Dist.Gazipur

Mr. Sebastian Rozario
Christian Medical Hospital
52, Tejkunipara, Tejgaon
Ph: 8117494, Mobile:011007470 Mr. Sento B. Gomes
Office Manager
Ph: 8810719, 8811751-60

Profile last updated
Jul 15, 2008

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