Jenny Lou Cameron 
75 Sackville Cross Roads Apt 111, Lower Sackville NS, B4C-2M2 Canada
Phone: 902-252-0035 
Email: jenny_lou_cameron@live.com 

Career Objective:

To obtain a position in Customer Service where my experience will be further developed and utilized.

Education: 

May 2006 - November 2006 		Informatics Computer Institute 
Diploma - Medical Transcriptionist
Taguig, Metro Manila, Philippines 

June 2004 - March 2006 		Laguna State Polytechnic College
Bachelor's Degree - BSE-Mathematics (Undergraduate)
San Pablo, Laguna, Philippines 

March 2004 				Saint Francis of Assisi College System 
High School Diploma
Taguig, Metro Manila, Philippines 

Work Experience:

June 2009- up to present		Convergys Canada
					Customer Service Support	
					Dartmouth, Nova Scotia

* I am checking customer's order status, provided the information of their bill or arrange them to make payments.
* I am also charge in changing customer's rate plan, adding or removing feature.
* I am also performing basic troubleshooting if their phone have problem like in network, cannot make or receive calls, text messaging or if they cannot access on their data.

November 2005 - August 2006		Prudentialife Plans, Inc., 
CSR-Marketing Representative
Makati City, Philippines

* I was a member of the sales team for health, life, pension and educational policies. 
* I assisted individuals and companies to select the kind of insurance that fits their needs.
* I was also in charge of creating reports, maintaining records and recruiting new clients. 
* In the event of a loss, I helped the policy holder to make a claim on their policy. 

Skills: 

* Decision making
* Cooperation
* Policy Enforcement 
* Punctuality 
* Time Management
* Attention to detail 
* Organizational Skills

Computer Literacy:

* Well versed in MS Office that includes Word, Excel, Power Point and Outlook.
* Experienced in a wide variety of Internet technologies.

References:

Sonya Kennedy
Scotiabank - Customer Service Officer - Personal Banking
iheartmexx@hotmail.com
(902) 880-4064

Larry Cameron
Research in Motion Limited - Technical Lab Specialist
lcameron@rim.com		
(902) 4019532