ProZ.com Translation Forums

Problems with the Invoicing Tool | You should be able to access your invoices now

Alejandro Cavalitto — Wed, 13 Nov 2013 21:54:00 +0000

Forum: ProZ.com technical support
Topic: Problems with the Invoicing Tool
Poster: Alejandro Cavalitto
Post title: You should be able to access your invoices now

Hello Henrique,

You should be able to access your invoices now. I apologize for the inconvenience.

Please let me know if you need anything else.

Best regards,
Alejandro

Problems with the Invoicing Tool | Any news?

Henrique Mendes (X) — Mon, 04 Nov 2013 19:46:00 +0000

Forum: ProZ.com technical support
Topic: Problems with the Invoicing Tool
Poster: Henrique Mendes (X)
Post title: Any news?

Hi Alejandro,

Do you have any news on this?

Thanks!

Problems with the Invoicing Tool | Thanks!

Henrique Mendes (X) — Mon, 28 Oct 2013 20:52:00 +0000

Forum: ProZ.com technical support
Topic: Problems with the Invoicing Tool
Poster: Henrique Mendes (X)
Post title: Thanks!

Great, Alejandro! Thank you for your help.

Problems with the Invoicing Tool | Your invoices have not been lost

Alejandro Cavalitto — Mon, 28 Oct 2013 18:40:00 +0000

Forum: ProZ.com technical support
Topic: Problems with the Invoicing Tool
Poster: Alejandro Cavalitto
Post title: Your invoices have not been lost

Hello Henrique,

Thanks for bringing this to my attention. It looks like you are logged in to the invoice profile of your company instead of your freelancer profile. They have not been lost, you are just logged in to another account. I will contact site developers to make sure you can log in to your freelancer profile, so you can see your invoices, and let you know when this is solved.

Best regards,
Alejandro

Problems with the Invoicing Tool

Henrique Mendes (X) — Mon, 28 Oct 2013 17:44:00 +0000

Forum: ProZ.com technical support
Topic: Problems with the Invoicing Tool
Poster: Henrique Mendes (X)

Hi,

I have been using ProZ's Invoicing Tool since March this year and, because it has pretty much everything I need to organize the amount of invoices I usually have to deal with, I stopped keeping track of them anywhere else. Recently, however, I created a profile on this website for a company I started working to. When I visited the Invoicing Tool again after that, in order to check the status of some pending payments, I saw that not only I had lost all of my previous invoices – i.e., those which were sent by me as an individual freelance translator – but also that I now could only send invoices on behalf of that company.

Well, does anybody know if I'll be able to recover my past invoices and send new invoices as a freelancer again? What should be the procedure for that?

I thank you all in advance for your help.