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Problems with DeepL plug-in | The solution

Christopher Kennedy — Sun, 29 Mar 2026 17:25:00 +0000

Forum: Trados support
Topic: Problems with DeepL plug-in
Poster: Christopher Kennedy
Post title: The solution

Firstly, thanks everyone for your help and suggestions.

I have now found a post with a solution which has worked for me; namely:

The DeepL plugin needs to be removed using the Plugin Installer directly.

The path to the Plugin Installer on my computer is the following: C:\Program Files (x86)\Trados\Plugin installer. You double click on the .exe file to open the window to uninstall your plugins. Then just reopen studio and reinstall the latest version of the Plugin.

Problems with DeepL plug-in | I’m not an expert either.

Siontrans — Thu, 26 Mar 2026 09:54:00 +0000

Forum: Trados support
Topic: Problems with DeepL plug-in
Poster: Siontrans
Post title: I’m not an expert either.

Hello Christopher,
In Studio, Project Settings > Memory and Automated Translation > Use MT DeepL Translation Provider, you may see the following screen,

where you can choose the formality options in SDL Studio 2022: “Default,” “Less formal,” and “More formal.” You may want to try toggling these.

As far as I can see, in SDL Studio 2024 these options have been replaced with “Quality optimized,” “Quality preferred,” and “Latency.” Choosing “Latency” did the trick.

Regards.

Problems with DeepL plug-in | Follow on question regarding API information page

Christopher Kennedy — Thu, 26 Mar 2026 09:33:00 +0000

Forum: Trados support
Topic: Problems with DeepL plug-in
Poster: Christopher Kennedy
Post title: Follow on question regarding API information page

Hello again Siontrans,
Thanks for your continued help.
I am probably being really stupid, but I don't understand which page you mean by "On the page where you enter the API information"
Are you referring to a page in Studio? Could you give me the idiot's guide to which tabs to click to get there.
I can't find anything under Add-ins=>Plug-ins that resembles this. Or on the page which opens in project settings when I try to add the App to the TMs.

Thanks again for your help. It is greatly appreciated.

Problems with DeepL plug-in | SDL Studio 2024

Siontrans — Thu, 26 Mar 2026 08:57:00 +0000

Forum: Trados support
Topic: Problems with DeepL plug-in
Poster: Siontrans
Post title: SDL Studio 2024

I have SDL Studio 2024 and the latest DeepL plugin. On the page where you enter the API information, there is a dropdown menu on the left side with three options: “Quality optimized,” “Quality preferred,” and “Latency.” You may want to try toggling them. In my case, the “Quality optimized” option does not work; I assume it takes time to communicate with their server.

In SDL Studio 2022, I see that there is a dropdown menu with formality options: “Default,” “Less formal,” and “More formal.” You may also try toggling these.

Problems with DeepL plug-in | Question to Siontrans

Christopher Kennedy — Thu, 26 Mar 2026 08:36:00 +0000

Forum: Trados support
Topic: Problems with DeepL plug-in
Poster: Christopher Kennedy
Post title: Question to Siontrans

Thanks everybody for your replies.
Hi, Siontrans. Could you explain which options you are referring to and how to access them.
Thanks

Problems with DeepL plug-in | I have the same issue as well

Siontrans — Thu, 26 Mar 2026 07:58:00 +0000

Forum: Trados support
Topic: Problems with DeepL plug-in
Poster: Siontrans
Post title: I have the same issue as well

I have the same issue as well. I’m not sure why, but when I toggled between the options “Quality optimized,” “Quality preferred,” and “Latency,” I was able to get it working on the “Latency” setting.

Problems with DeepL plug-in | API Pro plan

ibz — Wed, 25 Mar 2026 11:57:00 +0000

Forum: Trados support
Topic: Problems with DeepL plug-in
Poster: ibz
Post title: API Pro plan

I had the same problem with Cafetran ...

Do you have an API Pro plan?
Only this one lists CAT Tool integration: [url removed] #api
So if you don't have it, you'll have to get it 😐

Problems with DeepL plug-in | Remove plugin and reinstall

Kristina Wolf — Tue, 24 Mar 2026 22:19:00 +0000

Forum: Trados support
Topic: Problems with DeepL plug-in
Poster: Kristina Wolf
Post title: Remove plugin and reinstall

That would be my first sugggestion.
Other than that I have found that ChatGPT is a pretty good IT consultant for most issues.

Problems with DeepL plug-in

Christopher Kennedy — Tue, 24 Mar 2026 10:50:00 +0000

Forum: Trados support
Topic: Problems with DeepL plug-in
Poster: Christopher Kennedy

Since yesterday, I have been unable to use the DeepL plug-in with Trados Studio 2022 SR2.
From DeepL technical help, I know my account and key for this plug-in are up to date and correct.
Following their advice, I have made sure I have the latest version of the plug-in from the RWS App Store.

However, when I try to add "DeepL MT Translation Provider" to my TMs for a project, I now get the message "Authorization Failed. Please supply a valid API key".
As I say, DeepL assure me that my key is valid.

I have been using this plug-in for over one year and it has never been a problem before.

Is anyone else experiencing a similar problem?
Can anyone suggest a cure?

Thanks
Chris Kennedy