ProZ.com Translation Forums

Issues with Matcat in the last 24 hours - weird "Forbidden" message | strange nessage

manuela vignoli — Wed, 26 Feb 2025 16:57:00 +0000

Forum: MateCat support
Topic: Issues with Matcat in the last 24 hours - weird "Forbidden" message
Poster: manuela vignoli
Post title: strange nessage

I'm having the same problem what is VPN?
Thank you for any help
Mauela

Issues with Matcat in the last 24 hours - weird "Forbidden" message | VPN

Gjorgji Apostolovski — Tue, 17 Dec 2024 07:38:00 +0000

Forum: MateCat support
Topic: Issues with Matcat in the last 24 hours - weird "Forbidden" message
Poster: Gjorgji Apostolovski
Post title: VPN

[quote]gauser wrote:

Hi,
Recently, every document I try to translate in Matecat leads to the message: "Forbidden! we can help you. contact support".
I tried restarting, changing browser, other document types, changing file name, logging in with a different user name and the problem was not solved.
I wrote to them yesterday but have not yet received a reply. Has anyone else encountered this phenomenon?
Thank you [/quote]

this sounds to me like geoblock, try with VPN.

Issues with Matcat in the last 24 hours - weird "Forbidden" message

Gal Auser — Tue, 17 Dec 2024 06:00:00 +0000

Forum: MateCat support
Topic: Issues with Matcat in the last 24 hours - weird "Forbidden" message
Poster: Gal Auser

Hi,
Recently, every document I try to translate in Matecat leads to the message: "Forbidden! we can help you. contact support".
I tried restarting, changing browser, other document types, changing file name, logging in with a different user name and the problem was not solved.
I wrote to them yesterday but have not yet received a reply. Has anyone else encountered this phenomenon?
Thank you

Matecat connection problem | Experiencing the same

Iris Gjymshana — Mon, 28 Oct 2024 07:02:00 +0000

Forum: MateCat support
Topic: Matecat connection problem
Poster: Iris Gjymshana
Post title: Experiencing the same

Have been experiencing the same since noon yesterday and as of this morning the issue is still persisting.

Matecat connection problem

Emre Demirtas — Sun, 27 Oct 2024 10:49:00 +0000

Forum: MateCat support
Topic: Matecat connection problem
Poster: Emre Demirtas

I cannot connect to Matecat for the last 2-3 hours or so. I can't access neither the main page nor my translation project. I used different browsers and a separate VPN but I still failed to connect. Is there a system update or something?

Can't create a project – Issues with the analysis of the project! | Issue has been solved!

Carlos Pardo — Tue, 14 Nov 2023 15:18:00 +0000

Forum: MateCat support
Topic: Can't create a project – Issues with the analysis of the project!
Poster: Carlos Pardo
Post title: Issue has been solved!

[quote]Steve Hughes wrote:

Did you come across a fix for this yet? I've scoured the internet and can't find any solution. [/quote]

It's working now. According to matecat support the problem was on their side. They were experiencing an issue with the project creation.

Can't create a project – Issues with the analysis of the project! | Same here

Steve Hughes — Sun, 12 Nov 2023 22:23:00 +0000

Forum: MateCat support
Topic: Can't create a project – Issues with the analysis of the project!
Poster: Steve Hughes
Post title: Same here

Did you come across a fix for this yet? I've scoured the internet and can't find any solution.

Can't create a project – Issues with the analysis of the project!

Carlos Pardo — Sat, 11 Nov 2023 23:09:00 +0000

Forum: MateCat support
Topic: Can't create a project – Issues with the analysis of the project!
Poster: Carlos Pardo

Hi Guys,

I am a freelance translator and have experience with Trados, but I want to try matecat.
Unfortunately, every time I add doc files to translate I get the following error:

[url removed]

I have tried Chrome, Safari and Edge, but I always get the same error

Does anyone know why this is happening?

Thanks,

Possible to confirm segment with missing tags? | Re: Possible to confirm segment with missing tags?

Ray Culp — Thu, 20 Jul 2023 21:39:00 +0000

Forum: MateCat support
Topic: Possible to confirm segment with missing tags?
Poster: Ray Culp
Post title: Re: Possible to confirm segment with missing tags?

Thanks. I submitted an issue on Github here: [url removed]

Possible to confirm segment with missing tags? | Tags

Jean Dimitriadis — Thu, 20 Jul 2023 19:21:00 +0000

Forum: MateCat support
Topic: Possible to confirm segment with missing tags?
Poster: Jean Dimitriadis
Post title: Tags

As a workaround, I would still add these tags to the end like you say and fix this after exporting the final document in its original file format (you can safely ignore tag order mismatch errors in that case, they don't prevent from exporting, while tag mismatch errors need to be fixed).

This issue would require tweaking the way Matecat handles thin spaces and I don't see how to do it from the available settings. I suggest you contact their support to flag this.

Possible to confirm segment with missing tags?

Ray Culp — Thu, 20 Jul 2023 18:11:00 +0000

Forum: MateCat support
Topic: Possible to confirm segment with missing tags?
Poster: Ray Culp

We have a client who uses the U+2009 THIN SPACE character on either side of every forward slash (/) when the slash separates two options, i.e. "either / or", "this / that".

Matecat represents the U+2009 THIN SPACE character as a tag.

In some cases, it makes sense to replace the slash in the translated text with the word "and". In these cases, it also makes sense to replace the THIN SPACE characters with regular spaces.

However, since they are tags, it does not appear to be possible to simply omit them. It also not feasible to move them to the end of the segment where they will cause two THIN SPACES to be added at the end.

Is there any way to confirm a segment when tags are missing? Thanks!

Work on doc.sdlxliff and xlsx.sdlxliff format with MateCat | Maybe

Samuel Murray — Tue, 21 Mar 2023 17:21:00 +0000

Forum: MateCat support
Topic: Work on doc.sdlxliff and xlsx.sdlxliff format with MateCat
Poster: Samuel Murray
Post title: Maybe

Maybe MateCat requires the SDLXLIFF file to be pre-translated (i.e. source text in all target fields). Do you have Trados yourself?

Work on doc.sdlxliff and xlsx.sdlxliff format with MateCat | Another error message

Roland Koller — Tue, 21 Mar 2023 16:46:00 +0000

Forum: MateCat support
Topic: Work on doc.sdlxliff and xlsx.sdlxliff format with MateCat
Poster: Roland Koller
Post title: Another error message

I edited my post, so now you should be able to see the error message on MateCat which I got this morning. I just tried uploading the same file format again and got a different error message: "Error: file extension not allowed" (see below)

@Samuel: Yes, sdlxliff files are supported on MateCat. So I think that the issue may be that I'm trying to upload xlsx.sdlxliff files.

Work on doc.sdlxliff and xlsx.sdlxliff format with MateCat | @Roland

Samuel Murray — Tue, 21 Mar 2023 11:49:00 +0000

Forum: MateCat support
Topic: Work on doc.sdlxliff and xlsx.sdlxliff format with MateCat
Poster: Samuel Murray
Post title: @Roland

[quote]Roland Koller wrote:
The issue I'm having right now is that the files in the package are xlsx.sdlxliff. files, which apparently is a format that is not supported by MateCat. [/quote]
According to the MateCat homepage, SDLXLIFF files are supported by MateCat.

[quote]The error message, see attachment, says that I need to convert the file to docx format with an OCR software... [/quote]
Upload your image to [url removed] (ignore the pricing, and click the blue "Start uploading" button) and paste the URL here, so we can see the image.

Work on doc.sdlxliff and xlsx.sdlxliff format with MateCat

Roland Koller — Tue, 21 Mar 2023 11:30:00 +0000

Forum: MateCat support
Topic: Work on doc.sdlxliff and xlsx.sdlxliff format with MateCat
Poster: Roland Koller

Hi,

I am trying to import the files of an sdlppx. Trados package to MateCat and then, once the translation is finished, re-configure them so that the finished translation can be viewed in Trados. (Might be a good idea to open up a separate thread on how to work with Trados packages using other CAT tools, but apparantley this is possible, as can be seen in this video: [url removed] ).

The issue I'm having right now is that the files in the package are xlsx.sdlxliff. files, which apparently is a format that is not supported by MateCat. The error message (see below) says that I need to convert the file to docx format with an OCR software, but I can't one that's for free. Any solutions?

Kind regards
Roland

[Edited at 2023-03-21 16:35 GMT]

Free CAT tool | Free vs Pro MT versions

Jean Dimitriadis — Wed, 07 Dec 2022 10:48:00 +0000

Forum: MateCat support
Topic: Free CAT tool
Poster: Jean Dimitriadis
Post title: Free vs Pro MT versions

Last time I checked, Google and Microsoft MT engines offer privacy for their API key versions, which require registration and are a professional offering.

Their Web versions do not fall under the same terms of use, and anything you enter there can be used for training purposes. Google even encourages users to fix incorrect occurrences.

For DeepL, the DeepL Pro subscription ensures data privacy and GDRP compliance, including the deletion of your texts immediately after the translation. This includes both the API version and the Web version while you are connected to your Pro account.

Again, you do not enjoy the same protection under the free Web version of DeepL, and any data can be (and is) used for further training and improvements.

For details, it is best to check terms of use, this is just a high level summary!

[Edited at 2022-12-07 10:49 GMT]

Free CAT tool | Interesting

Tom in London — Wed, 07 Dec 2022 10:33:00 +0000

Forum: MateCat support
Topic: Free CAT tool
Poster: Tom in London
Post title: Interesting

Interesting reflections.

The MyMemory website does include some fairly honest and comprehensive statements about privacy (as quoted above).

Can we be sure that other MTs and APIs don't handle inputs in the same way as MyMemory?

My understanding is that Deepl, for instance, is able to achieve its sometimes remarkable accuracy by sharing all the data that translators contribute to it.

If the translator happens to be working on a confidential document, I can't see how it would it be possible to prevent Deepl (or GT) from memorising and sharing everything the translator inputs into it.

[Edited at 2022-12-07 10:35 GMT]

Free CAT tool | Public Data vs Private Data

Jean Dimitriadis — Wed, 07 Dec 2022 10:16:00 +0000

Forum: MateCat support
Topic: Free CAT tool
Poster: Jean Dimitriadis
Post title: Public Data vs Private Data

When you create a private resource, MyMemory (collaborative translation memory shared with all Matecat users, and publicly available through MyMemory service) is automatically set to Lookup, but not Update. Without a private resource, MyMemory is set to Lookup AND Update. Update means that your translations are published on MyMemory.

More info here:
Create a private translation memory - [url removed]
Manage Your Language Resources - [url removed]

For privacy matters, I would refer to the terms of use:

Philosophy and Terms of service - [url removed]

There you can find the following definitions (plus one for "Personal Data"):
We will refer as “Public Data” (or “Public Contributions”) to all the segments sent to Matecat and not explicitly marked as private while being contributed to MyMemory.

We will refer as “Private Data” (or “Private Contributions”) to all the segments sent to Matecat and explicitly marked as private (for example, by providing a TM key during project creation) while being contributed to MyMemory.

Then, in another section:

All segments, whether they are “Public Data” or “Private Data”, are collected, processed and used by Matecat to create internal statistics.

Additionally, “Public Data” are used to provide translation matches to other users of the Matecat software.

Then:

Matecat uses external partners to outsource some developments and provide some functionalities: this involves data sharing. External Machine Translation providers is the most obvious example.

Based on the above, as I understand it, data is accessed for TM lookup and internal statistics purposes, and shared with third parties as needed to provide functionality (for instance, to use one of the available configurable MT services). One can reasonably expect that their translations will not be used to feed internal MT training or internal/public TM.

Finding private resources on the public MyMemory would be quickly discovered and expose the company to huge backlash and repercussions. Not likely.
About internal use, apart from the reasonable expectations above, it's anyone's guess. I'll only mention that the company has a track record of being committed to Open Source. Furthermore, Matecat and ModernMT have been initially developed jointly with the public sector (EU and universities).

Default settings can have a huge impact. Enabling the contribution of translations to MyMemory public TM by default, they ensure the continuous growth of this resource. But by doing so, they expose professional translators to potential breach of privacy and NDA agreements and to private content leaking into the open.

While the commitment to Open Source is commendable, I cannot say the same for the decision to offer this default setting, with no safeguards whatsoever.

Also: How secure is translating with Matecat? - [url removed]

[Edited at 2022-12-07 10:24 GMT]

Free CAT tool | .

CafeTran Trainer — Wed, 07 Dec 2022 08:08:00 +0000

Forum: MateCat support
Topic: Free CAT tool
Poster: CafeTran Trainer
Post title: .

.

[Edited at 2022-12-07 10:39 GMT]

Free CAT tool | Major flaw

Jean Dimitriadis — Wed, 07 Dec 2022 07:46:00 +0000

Forum: MateCat support
Topic: Free CAT tool
Poster: Jean Dimitriadis
Post title: Major flaw

It is a good tool with an Open Source core plus free MyMemory MT (which essentially provides Google Translate/Microsoft translate suggestions for free) and MyMemory public TM integrations. Geared towards postediting, it also plays well with a paid ModernMT subscription, which is developed by the same company.

It has a few flaws, though, one being major, almost a deal breaker:

1. Annoying: When you create a project, it offers you to outsource it for peanuts to Translated, the company/agency behind the tool.
2. Annoying: When analyzing a project, on top of a standard word count, they offer their own weighted word count, with discounts on repetitions, MyMemory public TM matches (which can be garbage) AND discount for MT on new words/words with no matches. Entirely optional, but cringy.
3. Not good: Although you can download the bilingual XLF file, you cannot import it back. You can only upload it to a separate page to generate the target (translated) file. This means you cannot easily update a Matecat project if you have worked on an external tool. You can of course upload the finalized TMX, but still, this hurts backward interoperability.
3. Inexcusable: By default, MateCat stores your translated segments in the public MyMemory TM. This means that if you just upload a file and start translating, the content you translate is saved in the open Web! How can this be a sensible default setting is just baffling. Especially when it is known most translators work on private or highly private documents... Beyond the pale.

To make sure this does not happen unwillingly, create a private TM resource: In the Project creation page, click on Settings (Alternatively, in the TM and glossary field, expand the drop-down menu and select Create resource). Click on + New resource button in the opened dialog. Give the TM an optional name. Hit Confirm. You will see that “MyMemory: Collaborative translation memory” resource is Enabled for Lookup, but not set to be Updated anymore. That way, translated segments will only be stored in your private resources.

Then and only then, Matecat can be used for professional reasons. You have been warned.

[Edited at 2022-12-07 10:38 GMT]

Free CAT tool | I did and I am not a big fan of it

Inna Borymova — Tue, 06 Dec 2022 19:48:00 +0000

Forum: MateCat support
Topic: Free CAT tool
Poster: Inna Borymova
Post title: I did and I am not a big fan of it

One of my clients uses it for their project (but they use a project TM, not the shared one). I've had just a few jobs from them, but I did not like the tool. It is workable, but when you have tags in the translation it can turn into a nightmare... At least this is my personal impression. If I had no choice, I would better use MateCat than nothing. Probably one just needs more practice with it.

[Edited at 2022-12-06 19:48 GMT]

Free CAT tool

Tom in London — Tue, 06 Dec 2022 18:22:00 +0000

Forum: MateCat support
Topic: Free CAT tool
Poster: Tom in London

Has anyone tried using MateCat? It's a web-based CAT tool that uses a giant TM shared by all users (you have to sign in to use this feature). I haven't explored it much, but it looks interesting.

[url removed]

[Edited at 2022-12-06 18:34 GMT]

Technical support - where is the green button??

Inez Ulrich — Tue, 18 Jan 2022 09:55:00 +0000

Forum: MateCat support
Topic: Technical support - where is the green button??
Poster: Inez Ulrich

Hi,

I have been working with MateCat for several years now, and like it quite a lot, but I have a question now and there is no way I can access the technical support. There used to be this green button, but I cannot find it anywhere now and also no other way to contact the support. Any advice? Thank you!

Is there a way to export/upload a sdlxliff to MateCat as I translate? | Sorry to hear

Jean Dimitriadis — Tue, 07 Dec 2021 07:08:00 +0000

Forum: MateCat support
Topic: Is there a way to export/upload a sdlxliff to MateCat as I translate?
Poster: Jean Dimitriadis
Post title: Sorry to hear

I am sorry to hear that, Sandra.

But it's probably their loss...

It is really a pity the exported XLIFF cannot be re-imported, only used to export the target translation...

Is there a way to export/upload a sdlxliff to MateCat as I translate? | A quick update...

expressisverbis — Mon, 06 Dec 2021 22:03:00 +0000

Forum: MateCat support
Topic: Is there a way to export/upload a sdlxliff to MateCat as I translate?
Poster: expressisverbis
Post title: A quick update...

I offered your suggestion and my own methods to the client, but he didn't accept it.
It's a pity that he didn't assign me the task, because it was a large project from French to European Portuguese, in a field I'm comfortable to translate, and on top of that my 200 words translation test was very good...
Well, at least I learned something very useful here. Thanks again!

[Edited at 2021-12-06 22:04 GMT]

Is there a way to export/upload a sdlxliff to MateCat as I translate? | Mille mercis, Jean !

expressisverbis — Wed, 24 Nov 2021 13:19:00 +0000

Forum: MateCat support
Topic: Is there a way to export/upload a sdlxliff to MateCat as I translate?
Poster: expressisverbis
Post title: Mille mercis, Jean !

Many thanks for your detailed explanation and help!
I also took a look at this: [url removed]
And I agree the best way would be to generate a target file and export the job in TMX (updated with the translated content).
I am going to check the links you provided.
Cheers!

Is there a way to export/upload a sdlxliff to MateCat as I translate? | Export to XLIFF, translate in Trados and then XLIFF to target

Jean Dimitriadis — Wed, 24 Nov 2021 12:52:00 +0000

Forum: MateCat support
Topic: Is there a way to export/upload a sdlxliff to MateCat as I translate?
Poster: Jean Dimitriadis
Post title: Export to XLIFF, translate in Trados and then XLIFF to target

Hi Sandra,

MateCat does offer a way to export a XLIFF and translate it in another tool.

Once done, you can use this tool: [url removed] to export the target file into the original format.

For more details, see: [url removed]

Unfortunately, however, I think there is no way to re-upload the file so as to update the Matecat job.

What you can do, is export a TMX from your CAT tool (Trados), upload it into Matecat, and go through the segments, confirming as you go (not sure how to apply all 100% matches once the project has been created).

Where things can get complicated is if tags are off and need to be placed in Matecat in order to export the finalized project (Matecat won't let you export the final translation if not completed, only a temporary XLIFF file).

I suggest you get the client to agree with the: "generate target file and hand over TMX" method, skipping any need to update MateCat…

Another method would be to create (yourself) the project in Trados, import the SDLXLIFFs in MateCat, export the created XLIFFs, translate in Trados, and hand over exported SDLXLIFF, which can then be re-imported into MateCat for the review stage…

Warning: By default, MateCat stores your translated segments in the public MyMemory TM. To make sure this does not happen unwillingly, create a private TM resource: In the Project creation page, click on Settings (Alternatively, in the TM and glossary field, expand the drop-down menu and select Create resource). Click on + New resource button in the opened dialog. Give the TM an optional name. Hit Confirm. You will see that “MyMemory: Collaborative translation memory” resource is Enabled for Lookup, but not set to be Updated anymore. That way, translated segments will only be stored in your private resources.

Cheers!

Jean

Is there a way to export/upload a sdlxliff to MateCat as I translate?

expressisverbis — Wed, 24 Nov 2021 12:20:00 +0000

Forum: MateCat support
Topic: Is there a way to export/upload a sdlxliff to MateCat as I translate?
Poster: expressisverbis

A client is asking me to translate a file in MateCat, but I don't like this tool, and besides, I am used to translate with my own CAT tools.
The thing is that I took a test and the result was very good, and I would not like to refuse the job.
Is there any way to export or upload the translation from Trados Studio 2021 to MateCat as I translate?
The volume of words is still considerable and there is a need to be able to track the progress of the translation and to start the revision before the translation has been completed.
Thanks a lot for your help!
Sandra

Matecat tool usage | MateCat usage

الرواد المتميزون للترجمة - ابها — Tue, 02 Nov 2021 08:16:00 +0000

Forum: MateCat support
Topic: Matecat tool usage
Poster: الرواد المتميزون للترجمة - ابها
Post title: MateCat usage

MateCat for me is the best cat tool, I use it since founded it for many months. But I need to know more about it.

Export revisions to Excel

Samuel Murray — Fri, 25 Jun 2021 07:35:00 +0000

Forum: MateCat support
Topic: Export revisions to Excel
Poster: Samuel Murray

Hello everyone

[i]Before I continue, allow me to say that Matecat is one of the worst online tools out there. Everything in it seems to have been designed for one purpose: to drive translators up the walls. Whenever the developer had to choose between an option that is more efficient and one that is less efficient, he chose the latter. I suspect he was given a threshold or a quota of inefficiencies to maintain in the product.[/i]

My question is: do you know of a way to export revisions to an Excel sheet? The project I'm working on requires translators and first-level reviewers to examine the reviews and learn from it (and/or comment on it in a separate tool), but this would be much more efficient if we can get the revisions in a format that allows for scanning with the eye, instead of a format that requires one to click, click, click click, wait, click etc. to see anything relevant.

In the mean time, I've created a pair of AutoIt scripts that can do some of this:
[url removed]

Samuel

[Edited at 2021-06-25 07:37 GMT]