German and English content moderation
Job posted at: Jan 14, 2020 13:45 GMT (GMT: Jan 14, 2020 13:45) Job type:
Service required Languages:
: moderation (other)
German to English
Have you ever fancied working in the social media industry but didn’t know where to start?
Have you ever wanted to work in the gaming industry?
Are you a native-level German speaker with great English too?
Answered YES to all of the above? Then, we want to meet you!
At The Social Element, we help the world's best known brands and agencies build amazing relationships with their customers. We offer a full range of social media services which ranges from moderation, insights, content creation, localisation to social media customer care and engagement.
Currently, we are looking for a native-level German Moderator to provide online moderation services to our clients. In this role, you’ll moderate user-generated content on allocated client sites, and post client-created Standard Response Templates where required. You'll be reviewing strong graphic images, and written content that violates the guidelines of the community. The Moderator will be key in providing a positive social experience for the users.
This is a freelance, home-based opportunity, ideal for anyone who is interested in working some hours during the week and weekend.
JOB IS FOR YOU IF
You have native-level German along with fluency in written and spoken English.
You are a social media enthusiast. You are confident with digital technology, and you know the latest trends in social media like the back of your hand.
You’ll have sound judgement and brand awareness as you have to make sure posts respond in accordance with our client’s policies and guidelines.
You have strong communication skills and you know how to “read” between the lines.
Your background experience comes from either community management, translation, moderation, customer service or social media management.
If you have experience working in a gaming industry, that would be superb!
Saturday & Sunday are a must so we are looking for candidates who can work weekends but also who have some availability across week days. You'll be working approximately around 20 hours per week.
WHAT YOU’LL DO
Work autonomously to deliver an effective service for our clients, across a variety of social media channels
Understand the client’s social media strategy, tone-of-voice, and brand guidelines, so you can communicate with customers efficiently and effectively
Respond to complaints, queries, and to engage with the online audience
Be responsible for the reputation of the brand online
Work closely with senior members of the Client Services and Services teams to ensure the project is successfully managed
Collate and share feedback and insights gained from social media management of the client’s channels
Complete shift reports (internal reports) accurately and on time
WHAT TO BRING
You’ll be expected to already be immersed in social media, but also show willingness to keep up-to-date with industry standards, research, and best practice
Commercial community and social media management experience, either with a brand, or digital agency
Native-level German, and fluent in written and spoken English
Attention to detail is a must, as you’ll be publishing content publicly online
Experience of using Facebook, Twitter, Instagram, YouTube, and Google+; experience of platforms such as Pinterest, Instagram,
Adept at collating and analysing social media data for client reports
In-depth knowledge of social media platforms and their audiences
Confident using, and learning about new social media technology
HOW TO APPLY
If all this sounds like you, simply upload your CV and a covering letter (or a link to your cover letter video if you prefer). *Make sure to include the following details in your cover letter/video, or we won’t be able to process your application:
Details of your personal/professional experience in social media and gaming
If you are happy to work on a flexible schedule
Why you are interested in being part of our team at The Social Element
: United Kingdom Service provider targeting (specified by job poster):
Membership: For more information, see: URL not shown
Non-members may quote after 12 hours Preferred specific fields:
Games / Video Games / Gaming / Casino Required native language:
German Subject field:
Games / Video Games / Gaming / Casino Quoting deadline: Jan 16, 2020 00:00 GMT Delivery deadline: Jan 31, 2020 00:00 GMT Additional requirements:
This work involves going over and reviewing content (comments, pictures, videos, etc) on the social media channels of our client, making sure to provide a safe environment for users and protecting our client's brand.
This is freelance and remote work.
Pay rate: No quoting required. Price per hour is fixed. I'll brief you once we are in contact.
About the outsourcer:
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