Lionbridge Technologies, Inc., announced 2016 results for Lionbridge onDemand, its Business Process as a Service (BPaaS) solution that is fundamentally changing the way translation services are provided. Lionbridge onDemand combines software and services to enable users in all enterprise departments to easily submit and receive translation projects online, and seamlessly access translation within their content management systems and marketing applications.
Lionbridge onDemand’s revenue grew 68% year-on-year in 2016 and has more than 5,600 users. These users reported high customer satisfaction with onDemand which boasts a total Net Promoter Score (NPS) of 72. The platform’s highly-automated, intelligent delivery model drives significant benefits including:
- 99.8% on-time delivery rate
- 99.4% revision-free project rate
- 99% of users satisfied or very satisfied (85%) with their customer care
This performance reflects the uniqueness of the solution and the maturity of the BPaaS production model.
About Lionbridge onDemand
Lionbridge onDemand is a comprehensive Business Process as a Service (BPaaS) solution that combines global-scale software with the industry’s most trusted translation services. Lionbridge onDemand supports dozens of file types and provides seamless integration with content management systems and marketing platforms. As a full-featured solution, onDemand provides users in all enterprise departments to access translation, receive automated quotes and delivery commitments, user review workflow, asset management and invoicing.
To learn more, visit www.lionbridgeondemand.com.