People with hearing impairment and speech disorders will no longer have to rely on an interpreter to accompany them to communicate effectively, as they will now be able to use the Telecommunications Relay Service (TRS) provided by the Thai Telecommunications Relay Service (TTRS).

Currently, the only service available for people with hearing impairment to communicate with people in other locations is the Short Messaging Service, or SMS. However, the cost to use this service is too expensive for most of them. Also, many groups of deaf or hard-of-hearing people have complex grammars of their own, which means the grammar they use is not always identical with standard grammar, making it quite difficult for other people to understand them.

TRS is a telephone service that allows deaf, hard-of-hearing and speech disabled people to place calls to standard telephone users via a keyboard or assistive device.