I13B-Over-the-Phone Interpreting - OPI Level 2

Formats: Webinar presentations
Topics: Getting established in the translation industry
Business of Translation and Interpreting
Services and specialization

Course summary
Start time:Jan 15, 2015 16:00 GMT     Add to calendar

The session has already taken place. A link to the video will be added for purchase within one working week after the session at http://www.proz.com/translator-training/course/11414

If you purchased the webinar please find the video at your My videos page http://www.proz.com/videos/my_videos

A certificate of attendance can be downloaded at http://www.proz.com/profile/?show_mode=standard#trainings

Each online session from the bundle can be purchased individually, but if you wish to get access to the webinars and handouts from the series you can purchase five sessions at 218 USD 120 USD. Participation fee includes unlimited access to the webinars recordings whether you can attend the full live sessions or not.

See all sessions from the bundle:

January 13 Over-the-Phone Interpreting - OPI Level 1 (i13A-W90)
January 15 Over-the-Phone Interpreting - OPI Level 2 (i13B-W90)
On-demand training Interpreting: Basics (#In01V-180)
On-demand training Interpreting: Consecutive Interpreting Level 1 (#In02V-180)
On-demand training Interpreting: Remote Interpreting Level 1 (#In03V-180)

Your purchase includes:

* access to the online session with a Q&A portion,
* unlimited access to video recording and handouts (available within one working week after the session),
* a certificate of attendance available for download from your ProZ.com profile.

Even if you do not attend the online session you will still have unlimited access to the video recording and training materials within one working week after the session.

Useful links:
Once uploaded, the video will be available from the video centre
ProZ.com training cancelation policy.
Summary:Learn the basics to become an OPI or Teleinterpreter (part 2 of 2); over-the-phone interpreting is a service that connects human interpreters via telephone to individuals who do not speak a common language. Learn to listen, analyze message and convey accurately and fast meaning-by-meaning instead of word-by-word. Learn the ins and outs of the profession, including practice materials and learn to follow professional codes of conduct and standards of practice for remote interpreting.
Guidelines with specific action plans to become an over-the-phone-interpreter (OPI). This webinar provides all the basic knowledge, understanding and guides to practice to start developing your talents as a telephone interpreter or to consolidate your understanding and abilities if you are an OPI already. You will learn specifics about the profession and the environment in which it is practiced, the profile and the skills needed. Special attention is given to achieving the highest level of professionalism in the rendering of OPI services. Actual practice is encouraged in different aspects such as customer service skills and the handling of the session.

Language: This well designed and interesting workspace is language-neutral with content delivered in English and appropriate for any language pair.

Note: This is level 2 of a 2 part bundle. Make sure to check level 1 at
Target audience
Bilingual individuals who wish to become telephone interpreters.
Translators who wish to become full-time or part-time interpreters.
Working interpreters who want to work from home or need to upgrade their skills for the modern world.
Learning objectives
This webinar serves as a foundation to start working as an OPI, understanding the core concepts but also receiving suggestions as to practice exercises to develop fluency in the modality of telephone interpreting. A large amount of tools and support are provided to help you acquire confidence and ability. At the end of this webinar, participants who have never worked in the industry will be ready to start developing their skills for a job as an OPI and interpreters who have already been exposed to this type of work will be able to improve their performance and acquire the tools to meet new challenges.
Over-the-Phone Interpreting Guideline (OPI/Teleinterpreting) - Level 1 (i13A-W90)
Completion of the required practice scenarios established in i13A
Click to expand
Handling of the Session
Customer Service Skills
Verbal Communication Skills
Confidentiality and HIPAA
Duration of the Session
The Actor Modality
Quality in OPI
Client Considerations
LSP and other intermediaries
Guided Practice and Self-Study
Reference Materials
Virtual platform system requirements
Click to expand
For webinars:
Virtual platform system requirements

Virtual platform system requirements

For PC-based Users:

• Required: Windows® 8, 7, Vista, XP or 2003 Server
• Required: Internet Explorer® 7.0 or newer, Mozilla® Firefox® 4.0 or newer or Google™ Chrome™ 5.0 or newer (JavaScript™ and Java™ enabled)
• Internet Connection Required: Cable modem, DSL, or better Internet connection
• Recommended: Dual-core 2.4GHz CPU or faster with 2GB of RAM (recommended)

For Mac®-based Users:

• Required: OS X 10.7 Lion, 10.8 Mountain Lion, 10.9 Mavericks and 10.10 Yosemite
• Required: Safari™ 3.0 or newer, Firefox® 4.0 or newer or Google™ Chrome™ 5.0 or newer (JavaScript™ and Java™ enabled)
• Internet Connection Required: Cable modem, DSL, or better Internet connection
• Required: Intel processor (2GB of RAM or better recommended)

To Use VoIP (microphone and speakers or headset):

• Required: Fast Internet connection (700Kbps or more recommended)
• Required: speakers or headset (USB headset recommended)
• NOT required: Microphone - attendees can communicate with the trainer through incorporated chat.


• For the visual section of the training course, we recommend that you have a 64kbps link. This means using an ISDN line or Broadband. Wireless connection is NOT recommended.
• For the audio section of the training course, we recommend that you have a headset or speakers.
• We recommend that you log in 30 minutes in advance of the start time to prepare for the training course.

Courses will be open half an hour before the start time. Please login before the start time to ensure that everything on your system is working correctly.
Registration and access information
Click to expand
Click on the buy button on the right to purchase your seat

Participation fee includes:

• access to webinar session.
• unlimited access to the webinar recording.
• powerpoint slides to remind participants of the key points and lessons learned.
• certificates of attendance.

How do I purchase my spot?

To purchase your seat at this session please click on the "buy" button. Available slots are limited and will be assigned to registered and paid participants as soon as payment is reported. Early payment is advised in order to secure participation. Allow some time for payment processing if you are paying by wire transfer.

After your payment is received, your status will be changed to “registered and paid” and your spot for the session will be secured. An invoice and receipt of payment will be sent to you for your records.

How do I access the online platform?

72 hours before the webinar takes place, you will receive an invitation to join the session. Please, click the registration link or button provided in the invitation email and complete the registration form.
 Claudia Brauer    View feedback | View all courses
Bio: Claudia became a trainer of translators and interpreters in 2011, after 35 years of experience as a translator and interpreter. She is also a speaker, writer and blogger on topics related to the current state of the translation and interpreting industry.

She has designed and delivered more than 300 hours of proprietary content and uses her wikis to freely disseminated some 25 copyrighted tools designed to help translators and interpreters in the 21st century virtual village.

The vision of BrauerTraining is to educate translators and interpreters, so they may become great quality professionals with a high code of ethics, embracing technology to remain competitive in today's world.

Claudia can be found on the web at http://brauertraining.com and on Twitter as @Brauer21Century.
Comments about this course

I13B-Over-the-Phone Interpreting - OPI Level 2

Claudia Brauer Identity Verified
United States
Local time: 19:23
Member (2011)
Spanish to English
+ ...
Pre-session materialsJan 14, 2015

Please access the following Pre-session materials


These are materials for your information and study. They include several templates developed by Claudia Brauer to guide you through some of the concepts needed for interpreting in general and telephone interpreting in particular.

If you have any question, please send an email to brauertraining@gmail.com


Sign in to add a comment

To report site rules violations or get help, contact a site moderator:

Moderator(s) of this forum
Helen Shepelenko[Call to this topic]

You can also contact site staff by submitting a support request »
This discussion can also be accessed via the ProZ.com forum pages.

Course registration
To view pricing and payment options for this course, you must login to your ProZ.com account.

Do you have any questions about ProZ.com training?
Read the training FAQ »

Still need help? Submit a support request »

Would you like to share your thoughts about the ProZ.com training platform? Click here to discuss this feature in the forums »

Feedback on this course (1)
Extremely satisfied (5 out of 5)
"The course was the ideal continuation of OPI Level 1."

Attendees (9)
Ludmilla Eimer
Patricia Gonzalez
Carsten Mohr
Registered and paid 
Sabela Castro
Registered and paid 
Véronique L.
Zeynep Erdal
Registered and paid 
Sonia Maria Parise
Registered and paid 
Loredana La Rotonda
Registered and paid 
Monica Ann De Bari
Registered and paid 
Piotr Cempa
Registered and paid 
Rosa Llopis
Registered and paid 
Clara Sanahuja
Registered and paid 
Cinnamon Guignard

All of ProZ.com
  • All of ProZ.com
  • Term search
  • Jobs
  • Forums
  • Multiple search