Effective Email Communication with the Customer for a Translator

Formats: Videos
Topics: Business of Translation and Interpreting
Business skills for translators
Grow your translation business
Personal branding
Marketing for translators
Marketing tools for translators

Course summary
Availability:This training is available on-demand

Duration: 60 minutes.

After you purchase access click here to watch the video.

The session can be purchased individually, but if you wish to participate in all sessions from the series you can purchase two sessions as a complete package at the special early bird price: 40 USD 36 USD.

See all sessions from the bundle:

Making a Super-Effective Cover Letter for a Translator
Effective Email Communication with the Customer for a Translator

Summary:Learn how to succeed in your Translation career with effective email communication with the customers. Learn to express your thoughts and ideas clearly and persuasively in writing and attract customers' attention to get your emails always opened and read.
In one hour learn how to effectively communicate with the customer in any situation:
- when submitting a quote via ProZ
- sending your CV to a potential client
- accepting or rejecting a job offer
- sending an update on your skills and services
- and just keeping in touch with the customer.

Being a language professional you must understand that each email you write is a snapshot of your writing skills. Without well-written communication it is unlikely you will achieve success in the Translation Business upon the whole.

So, I will share with you the proven easy-to-use techniques which will bring you great results as soon as you start applying them in the communication with your new, current and old customers.
Target audience
Freelancers starting in the translation industry
Experienced freelancers who want to expand their clients database
Outsources who want to get new end clients
Learning objectives
After understanding and applying the principles of effective business communication you will:

- Know how to sound professional in any situation

- Always keep your old clients engaged

- Get a lot more positive responses from new clients

- Increase the number of new projects

- Create an image of a language professional able to communicate clearly and concisely

- Avoid common mistakes in online communication which undermine your credibility.
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During the webinar we shall cover the following points:

- The staples of online communication with the customer which every Translator should know

- Why do Translators very often turn the clients off instead of turning them on? (common mistakes in email communication made by Translators)

- Business etiquette for Translators (style and tone of business emails which will bring you more translation projects)

- Crucial parts of a business letter (from the email subject line to the ending)

- Making a cover letter (learn how to get more projects from new customers)

- Sending updates (how to be in touch with the clients and keep them engaged).
Virtual platform system requirements
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Registration and payment information (click to expand)
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Price: 20.00 USD

Click on the buy button on the right to purchase your seat

Participation fee includes unlimited access to the recording and handouts provided by the trainer.

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To purchase your seat at this session please click on the "buy" button. After your payment is received, your status will be changed to “registered and paid” and an invoice and receipt of payment will be sent to you for your records.

How do I access the video?

Once the payment is processed you will be able to watch the video here.

How do I access handouts?

Follow the link on the top right corner as suggested here.

Where can I find a certificate of attendance?

A certificate of attendance can be issued upon training completion and as per your request. A certificate of attendance can be downloaded at http://www.proz.com/profile/?show_mode=standard#trainings
Created by
Anastasia Kozhukhova    View feedback | View all courses
Bio: Anastasia Kozhukhova is certified English to Russian Legal, Marketing and Website Translator. Member of Union of the Translators of Russia, Member of Certified PRO Network and IAPTI (International Association of Professional Translators and Interpreters). By cooperating with high-end clients from various countries and working in partnership with Marketing Experts from Great Britain, she learns a lot about international Marketing and current business tendencies which she actively uses in her translation business. Moreover, Anastasia conducts her own business trainings and individual consultations for translators, helping them increase their income and become really appreciated professionals.

Анастасия Кожухова - дипломированный переводчик английского и немецкого языков. Работает с такими тематиками как юридический и маркетинговый перевод, а также перевод вебсайтов. Сотрудничает с прямыми отечественными и зарубежными заказчиками, а также с зарубежными бюро переводов. Работает в партнерстве с маркетологами из Великобритании. Является членом Союза переводчиков России, сертифицированным переводчиком ProZ.com (Certified PRO Network), а также членом ассоциации IAPTI (International Association of Professional Translators and Interpreters).

Анастасия углубленно изучает маркетинг и последние тенденции в продвижении бизнеса, активно применяет новые знания и навыки в поиске и сотрудничестве с заказчиками перевода, благодаря чему за полгода смогла увеличить свой доход от переводов в 11 раз. Кроме того, Анастасия проводит собственные тренинги и индивидуальные консультации по маркетингу, созданию сайтов и личному брендингу для переводчиков.
General discussions on this training

Effective Email Communication with the Customer for a Translator

Maria Teresa Pozzi Identity Verified
Local time: 14:05
Member (2006)
German to Italian
+ ...
Very usefulOct 20, 2015

The webinars of Anastasia are always very useful because she gives pratical tips and sgares her experience. I would appreciate if she would propose a webinar on an effective communication with direct customers on social media.

Maria Teresa

Very usefulOct 22, 2015

Maria Teresa Pozzi wrote:

The webinars of Anastasia are always very useful because she gives pratical tips and sgares her experience. I would appreciate if she would propose a webinar on an effective communication with direct customers on social media.

Maria Teresa

Hello Maria Teresa,

Thank you very much for your feedback and suggestion! I have added the course idea to our backlog of training topics and will start working in this direction to be ready with such a webinar for 2016.

Have a good day.



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