Improving Effectiveness of Multi-Location Teams - “How do you know they’re working?”

Formats: Webinar presentations
Topics: Getting established in the translation industry
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Course summary
Start time:Apr 29, 2010 16:00 GMT     Add to calendar

Time and date:
Thursday April 29 16:00 to 18:00 GMT
Summary:For PMs who work in or who manage teams located in multiple locations. Participants will get an outline of a simple effective framework to help them manage and work in multi-location teams more successfully and improve their performance as soon as they return to the workplace.
Improving Effectiveness of Multi-Location Teams
This 2 hour instructor-led webinar overviews a workshop designed for people who work in or who manage teams located in multiple locations throughout their country, their continent, or the world. The content was developed by the instructor over many years working in and managing international teams. The structure of the workshop evolved from the Localisation Project Management workshop that has been delivered internationally for 10 years. The focus is on simple messages and techniques so that participants can improve their performance as soon as they return to the workplace.

What is it about?
Today, many teams are distributed throughout the world. Sharing a common place of work with all one’s co-workers and managers seems to be the exception rather than the rule. New management processes and practices have evolved to deal with this new reality. New technologies have enabled distributed resources to collaborate much more easily. However, how is team effectiveness maintained in this environment? If you’re a manager, how do you know your team is working well? If you have a manager, how do you know if you’re delivering exactly what he or she wants? If you depend on peers, how can you ensure that you get and give deliverables at the right time in the right way? Maybe “the system” will take care of it all (once the bugs have been cleared up)? If you have a system that works, are you using it as effectively as possible?
The workshop is divided into 4 modules as outlined below. The instructor will present each module in 20 – 25 minutes, illustrating the points with examples from his experience. Questions can be addressed during the modules, and/or at the end when a general Q&A can be held.

1. Starting
• Introduction and background
• Goal(s) setting
• Communicating the goal(s)
• Lessons Learned*

2. Doing
• Activating the team
• Monitoring activities
• Course correcting
• Lessons Learned*

3. Finishing
• Maintaining understanding of the goal(s)
• Data vs information
• Context of team members
• Multiple activities
• Multiple “masters”
• Achieving the goal(s)
• How do you know?
• Who to tell, how to tell?
• Lessons Learned*

4. Improving
• Reviewing
• What is the point?
• Making the time
• How and What to review
• Improving
• How can we improve
• Actions not excuses
• “Fool me once…”
• Root cause analysis
• Structure vs Behaviour
• Infrastructure vs Performance
• Monitored vs unfettered
• Metrics
• Lessons Learned*

What will I get out of it?
Participants will get an outline of a simple effective framework to help them manage and work in multi-location teams more successfully. The workshop is best suited to people who have between 1 and 5 years experience working in multi-location teams.
The sessions are run in a highly interactive manner. Participants are encouraged to ask questions during the workshop. However not all questions can be dealt with fully in the time permitted, and sometimes participants only think of questions and issues after the event is over. Therefore, participants can email the instructor up to 12 months after the webinar date with questions and requests.

What’s included?
A copy of the PowerPoint slides will be provided to remind participants of the key points and lessons learned.

The recording of this session will be available for all webinar attendees.
System requirements (click to expand)
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For PC-based Organizers and Attendees

• Required: Windows® 7, Vista, XP, 2003 Server or 2000 (Linux is not supported)
• Required: Internet Explorer® 6.0 or newer, or Mozilla® Firefox® 3.0 or newer (JavaScript™ and Java™ enabled) . If needed, download Java here.
• Internet Connection Required: Cable modem, DSL, or better recommended
• Recommended: Minimum of Pentium® class 1GHz CPU with 512 MB of RAM (2 GB of RAM for Windows Vista)

For Mac®-based Users

• Required: Mac OS® X 10.4 (Tiger®), OS X 10.5 (Leopard®), OS X 10.6 (Snow Leopard®)
• Required: Safari™ 3.0 or newer, Firefox® 2.0 or newer; (JavaScript™ and Java™ enabled)
• Internet Connection Required: Cable modem, DSL or better recommended
• Required: PowerPC G4/G5 or Intel processor, 512 MB of RAM or better

To Use VoIP

• Required: Fast Internet connection (384 kbps or more recommended)
• Required: Microphone and speakers (USB headset recommended)


• You need an Internet connection and a separate telephone, so that we can talk to you whilst presenting the training.
• For the visual section of the training course, we recommend that you have a 64kbps link. This means using an ISDN line or Broadband.
• For the audio section of the training course, we recommend that you have a telephone headset or hands-free speaker phone.
• We recommend that you log in 30 minutes in advance of the start time to prepare for the training course.
• Please mute your phone during the training course to ensure that there is no background noise during the audio section.

Courses will be open half an hour before the start time. Please login before the start time to ensure that everything on your system is working correctly.
Registration & payment information
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Click on the buy button on the right to purchase your seat

Early bird (till March 24): 15 USD
Regular price: 20 USD

Participation fee includes:

• access to webinar session.
• unlimited access to the webinar recording.

How do I purchase my spot?

To purchase your seat at this session please click on the "buy" button. Available slots are limited and will be assigned to registered and paid participants as soon as payment is reported. Early payment is advised in order to secure participation. Allow some time for payment processing if you are paying by wire transfer.

After your payment is received, your status will be changed to “registered and paid” and your spot for the session will be secured. An invoice and receipt of payment will be sent to you for your records.

How do I access the online platform?

72 hours before the webinar takes place, you will receive an invitation to join the session. Please, click the registration link or button provided in the invitation email and complete the registration form.

IMPORTANT: Make sure you use the same contact information - name and email- you entered in your profile to allow identification.
Created by
Tom Connolly    View feedback | View all courses
Bio: Tom Connolly runs itac enterprises, a Project Management and Business Development consultancy enabling clients to meet aggressive goals, streamline operations and grow business. Projects have been implemented in New Product Development and Localisation in the ICT and Life Science sectors. In the past two years Tom has focused on SMEs and start-ups, implementing “big company” practices in a practical, simple way. He also undertakes highly complex projects for larger clients. Tom has developed a number of workshops which have been delivered successfully in Ireland, Holland, Germany, Finland, Portugal, Spain, Poland, Vienna, Argentina and Australia. Tom is looking for clients who may need experienced highly capable project managers; clients who wish to develop their business in new markets or with new products, and clients who may need their workforce trained to be more effective and efficient.
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Feedback on this course (1)
Very satisfied (4 out of 5)
"It was and still is good info. and is good to know that one's ideas are on track..."

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