Positioning: How to build Win-Win relationships with clients

Format: Videos
Topic: Business skills for translators

Course summary
Availability:This training is available on-demand

The on-demand course is no longer available for sale.

If you already purchased the video, please find it at http://www.proz.com/videos/269

Find your Purchased Videos at http://www.proz.com/videos/my_videos

Available courses can be found below:

Succeed at ProZ.com
Making More Money: Present Yourself Professionally to Attract Clients
Making More Money: Negotiation & Communication Skills
Making More Money: Translate More, More Easily
Making More Money: Build Win-Win Relationships with Clients
Starting Out as a Freelance Translator
Train the Trainer
Advanced Train the Trainer




Language:English
Summary:Do you have “difficult” clients? Do you sometimes feel uncomfortable negotiating? Would you like to be more assertive or more flexible in your dealings with clients? Have you ever got emotional over something a client did or said? Has a client ever tried to act as if they are somehow superior to you? If the answer to any of these questions is “yes,” this webinar is for you!
Positioning: How to build Win-Win relationships with clients
This webinar is the third and final presentation in a series covering the business side of translation.

When you attend this event, you will learn how to:

• Negotiate with confidence and style.
• Rise to the challenge of dealing with “difficult” clients.
• Handle and use emotion to your advantage.
• Ensure that your professional relationships are win-win and based on parity.
• Present yourself professionally.
System requirements
Click to expand
• ProZ.com videos require a current flash player http://get.adobe.com/flashplayer/

• With low bandwidth Internet connections the video playback may buffer and load slowly, in this case we recommend you wait the whole or most part of the video to load before playing.
Trainer
 Konstantin Kisin    View feedback | View all courses
Bio: Konstantin Kisin is a highly successful legal, financial and video games translator. Since joining Proz.com in 2004, he has made full use of the website to propel his business to new heights and build long-term relationships with clients and colleagues. A regular contributor to Proz.com on the business side of translation, Konstantin has extensive training in the psychology of communication and human behaviour. Sharing his attitude to doing business with his customary passion and enthusiasm, Konstantin's mission is to assist freelancers the world over in establishing professional relationships with clients, making more money, working less and having more fun.
Comments about this course


Course registration
To view pricing and payment options for this course, you must login to your ProZ.com account.

Do you have any questions about ProZ.com training?
Read the training FAQ »

Still need help? Submit a support request »

Would you like to share your thoughts about the ProZ.com training platform? Click here to discuss this feature in the forums »

Send a colleague information about this course
Your name:
Your friend's name:
Your friend's email:

Feedback on this course (6)
Extremely satisfied (5 out of 5)
Extremely satisfied (5 out of 5)
"Great"
Extremely satisfied (5 out of 5)
Extremely satisfied (5 out of 5)
Extremely satisfied (5 out of 5)
"Highly recommended, extremely useful for me!"
Very satisfied (4 out of 5)

Attendees (100)
Show all attendees
Course limit: 1000
 Idiomas snc
Registered and paid 
Per Riise
Registered and paid 
Sabela Cal
Registered and paid 
Gianfranco Zecchino
Registered and paid 
Angela Monetta
Registered and paid 
 Anja Evans
Registered and paid 
 Benoit HUPIN
Registered and paid 
Silvy Codde
Registered and paid 
Sami Mills Seppälä
Registered and paid 
Yvonne Overheul
Registered and paid 
Terese Whitty
Registered and paid 
Isabelle Bouchet
Registered and paid 
Katherine Mérignac
Registered and paid 
Cristina Butas
Registered and paid 
Szymon Metkowski
Registered and paid 
Banumathy Sridharan
Registered and paid 
 Niraja Nanjundan
Registered and paid 
 TranslateThis
Registered and paid 
Irene Doval Marcos
Registered and paid 
Christina Courtright
Registered and paid 
 joemod
Registered
Irshad Muhammad
Registered and paid 
KureMe
Registered and paid 
Jehanne Henin
Registered and paid 
 Mattia Marcon
Registered and paid 
 Ahmad Hafeez
Registered and paid 
Lifeng Yang
Registered and paid 
Susana Valdez
Registered and paid 
Manuel Figueroa
Registered and paid 
Aspen Global
Registered and paid 
Antonia Toth
Registered and paid 
Anna Frandsen
Registered and paid 
Claudia Kirchner
Registered and paid 
Ruth Simpson
Registered and paid 
Soledad Azcona
Registered
juanpablosans
Registered and paid 
 xxxArline Lyons
Registered and paid 
Daniel Jimenez
Registered and paid 
Ihab Abdelhafiz
Registered and paid 
Camila Gough
Registered and paid 
LarisaS
Registered and paid 
 inlan
Registered and paid 
chris durban
Registered and paid 
Christophe Delaunay
Registered and paid 
Natalia Litvinova
Registered and paid 
 lucki
Registered and paid 
Mikhail Abramkin
Registered and paid 
 language_cat
Registered and paid 
Urrestarazu
Registered and paid 
Muhammad Essam
Registered and paid 
Isadora MORA
Registered and paid 
 kvalendin
Registered and paid 
Fernando Formariz
Registered and paid 
Michael Ferris
Registered and paid 
Eva María Ruiz
Registered and paid 
Maria Dilena
Registered and paid 
Yana Onikiychuk
Registered and paid 
Muhammad Assayed
Registered and paid 
Rita Teixeira
Registered and paid 
Joachim Dietlicher MSc (BDÜ)
Registered and paid 
Helen Shepelenko
Registered
Yulian Wang
Registered and paid 
Bruno Depascale
Registered and paid 
marie-cecile
Registered and paid 
Vittoria Muscatello
Registered and paid 
Linda Karssies
Registered and paid 
Anton Kunin
Registered and paid 
 Tuva Sagbakken
Registered and paid 
Catharine Cellier-Smart
Registered and paid
Nikola Brzić
Registered and paid 
 JevelleH
Registered and paid 
Leo BORGIA
Registered and paid 
Pascale Cotton
Registered and paid 
 Global Localize
Registered and paid 
Stephanie Busch
Registered and paid 
Elena Mordenti
Registered and paid 
Vivian Yuan
Registered and paid 
Sarah Elizabeth
Registered and paid 
 Olga Marcos
Registered and paid
 N. Chen
Registered and paid 
Tatiana Nikitina
Registered and paid 
Dorota Madrzyk
Registered and paid 
Francesca Bordi
Registered and paid 
 xxxPremierLangu
Registered and paid 
Fernando Vargas
Registered and paid 
Ana Lourenço
Registered
 Manager Travod
Registered and paid 
Linda Larsson
Registered and paid 
Jean-Rémy Émorine
Registered and paid 
Elena_Polunina
Registered and paid 
 katejmichael
Registered and paid
Mikael Boman
Registered and paid 
Siwei Wang
Registered and paid 
Domenico Trimboli
Registered and paid 
Naweed Miakhel
Registered and paid 
HSIAO CHING LIU
Registered and paid 
Anna Maria Ochocka
Registered and paid 
 suprocomposer
Registered and paid 
Neva Giussani
Registered and paid 
Li Li
Registered and paid 
 xxxaries arcus
Registered and paid 
Miriam C Delgado
Registered and paid 
 xxxSefika Yildi
Registered and paid 
Dagmara K. Kubisiak
Registered and paid 


All of ProZ.com
  • All of ProZ.com
  • Term search
  • Jobs
  • Forums
  • Multiple search