C02-Cross Cultural Communications

Formats: Webinar presentations
Online training
Topics: Getting established in the translation industry

Course summary
Start time:Aug 16, 2011 16:00 GMT     Add to calendar

Duration: 180 minutes.

Check what time the course is running in your local time here.

This course is part of a series of online workshops with lessons on a variety of Culturally and Linguistically Appropriate Services topics, designed for working and aspiring translators, interpreters, and linguists as well as personnel working at all levels of the healthcare industry with Limited English Proficiency (LEP) and other patients having limited knowledge of the “prevalent language” in their country of residence.

These effervescent CLAS Workshops are brief and intensive, emphasizing problem-solving. They are packed with ready-to-use tips and resources to start or expand your skills and productivity in our culturally diverse global village of the 21st century. Novel information is provided, along with useful tools to render culturally and linguistically appropriate services, specially in the healthcare industry, but generally in any other field, such as legal, financial, technical and business settings.

The courses may be taken individually or as a progressive series of bundles, in real time online on scheduled dates, on dates scheduled at your request, or on-demand at your own pace in video format. Additionally, each participant who purchases a bundle will receive a free bonus lesson in project management plus a free one-on-one career-planning 1/2 hr session with Claudia (via Skype) to help you design your personalized roadmap to your professional future in the industry, or to discuss in detail any topic of particular interest to you.

A ProZ.com Certificate of BASIC CLAS KNOWLEDGE will be issued to Bundle Participants

Participation fee:
Each 3hr session: 40 USD individually
Discount if you purchase the 4-session bundle: 120USD per bundle (plus 1/2 hr personalized video or phone interview)

Purchase 4 (four) online workshops and get the 5th lesson as a bonus.

CLAS Lesson 01 - Cross-Cultural Communication
CLAS Lesson 02 - Healthcare Standards
CLAS Lesson 03 - Privacy and Confidentiality
CLAS Lesson 04 - Hispanic Market
Bonus Lesson - Online Workshop C05: The Tribal Mentality

Useful links:
Once uploaded, the video will be available from the video centre
ProZ.com training cancelation policy.
Do you want to maximize your skills and perspectives in a world dominated by globalization? Do you want to increase your cultural knowledge to improve the quality of your communication? Do you want to prevent costly or unproductive miscommunications caused by cultural barriers? If so, don’t miss this event!

This 3 hour workshop on cultural diversity explores the way communication is affected by race, ethnicity, age, gender, customs, social class, physical and mental ability, religious or spiritual background, and even geography, climate, history, social class and family occupation.

Words contain the elements of ideology, values, norms, folkways, laws, taboos, technology, social collectives, status and roles. The meaning of words is embedded in the culture of the individual or organization expressing the ideas that such words convey. Every translator and interpreter must be aware of the diverse belief systems that such symbols - the words - represent, not only in terms of the culture of the source words but also in terms of his/her own culture, which will impact the target words.

Links to handouts and video recording will be emailed to all registered and paid users within 5 working days after the training.
Target audience
Professional Interpreters
Aspiring Interpreters
Professional Translators
Aspiring Translators
Language Service Providers and/or their freelancers
Bilingual personnel working or aspiring to work in culturally diverse environments
Cross-cultural communicators, interculturalists, as well as administrators and personnel who deal with or want to learn about Cultural Diversity in the workforce
Learning objectives
"CLAS" Bundle 1 of 4
This workshop fosters a more creative, inclusive, respectful and productive environment to provide outstanding service to multicultural customers. At the end of this workshop, attendees will be able to work through the different dimensions of diversity and understand cross-cultural effectiveness and cultural integration, especially when translating or interpreting messages from a source into a target language.
Virtual platform system requirements (click here to expand)
Click to expand
Virtual platform system requirements

For PC-based Users:

• Required: Windows® 7, Vista, XP, 2003 Server or 2000 (Linux is not supported)
• Required: Internet Explorer® 6.0 or newer, or Mozilla® Firefox® 3.0 or newer (JavaScript™ and Java™ enabled) . If needed, download Java here.
• Internet Connection Required: Cable modem, DSL, or better recommended
• Recommended: Minimum of Pentium® class 1GHz CPU with 512 MB of RAM (2 GB of RAM for Windows Vista)

For Mac®-based Users:

• Required: Mac OS® X 10.4 (Tiger®), OS X 10.5 (Leopard®), OS X 10.6 (Snow Leopard®)
• Required: Safari™ 3.0 or newer, Firefox® 2.0 or newer; (JavaScript™ and Java™ enabled)
• Internet Connection Required: Cable modem, DSL or better recommended
• Required: PowerPC G4/G5 or Intel processor, 512 MB of RAM or better

To Use VoIP (microphone and speakers or headset):

• Required: Fast Internet connection (384 kbps or more recommended)
• Required: speakers or headset (USB headset recommended)
• NOT required: Microphone - attendees can communicate with the trainer through incorporated chat.


• For the visual section of the training course, we recommend that you have a 64kbps link. This means using an ISDN line or Broadband. Wireless connection is NOT recommended.
• For the audio section of the training course, we recommend that you have a headset or speakers.
• We recommend that you log in 30 minutes in advance of the start time to prepare for the training course.

Courses will be open half an hour before the start time. Please login before the start time to ensure that everything on your system is working correctly.
Registration and payment information (click here to expand)
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If I register will I be charged automatically?

No. Registering for the course means that you expressed interest in the training only. ProZ.com training session vacancies are limited, and minimum attendee confirmation is required in order for training sessions to be conducted, so be sure to book your seat as soon as possible.

How do I purchase my spot?

To purchase your seat at this session please click on the "buy" button. Available slots are limited and will be assigned to registered and paid participants as soon as payment is reported. Early payment is advised in order to secure participation. Allow some time for payment processing if you are paying by wire transfer.

After your payment is received, your status will be changed to “registered and paid” and your spot for the session will be secured. An invoice and receipt of payment will be sent to you for your records.

How do I access the online platform?

72 hours before the webinar takes place, you will receive an invitation to join the session. Please, click the registration link or button provided in the invitation email and complete the registration form.
Created by
 Claudia Brauer    View feedback | View all courses
Bio: Claudia became a trainer of translators and interpreters in 2011, after 35 years of experience as a translator and interpreter. She is also a speaker, writer and blogger on topics related to the current state of the translation and interpreting industry.

She has designed and delivered more than 300 hours of proprietary content and uses her wikis to freely disseminated some 25 copyrighted tools designed to help translators and interpreters in the 21st century virtual village.

The vision of BrauerTraining is to educate translators and interpreters, so they may become great quality professionals with a high code of ethics, embracing technology to remain competitive in today's world.

Claudia can be found on the web at http://brauertraining.com and on Twitter as @Brauer21Century.
General discussions on this training

C02-Cross Cultural Communications

irina smalley Identity Verified
United Kingdom
Local time: 00:08
Romanian to English
+ ...
US interpreting versus UK interpretingJul 27, 2011

How will the course about healthcare translations/interpreting help UK translators/ interpreters when the healthcare is so different between US - UK ?


Claudia Brauer Identity Verified
United States
Local time: 19:08
Member (2011)
Spanish to English
+ ...
US Interpreting Vs. UK InterpretingAug 9, 2011

First, Irina, my apologies for the delay in responding. Apparently my link to the site was not working properly and I did not receive your inquiry until today.
Although the healthcare environment is different, the rendering of healthcare interpreting services is in general terms, the same. Moreover, many of the standards of care are basically the same. Illnesses don't vary much (although the specific terms do, and that is something we will stress for each individual interpreter to be ver
... See more
First, Irina, my apologies for the delay in responding. Apparently my link to the site was not working properly and I did not receive your inquiry until today.
Although the healthcare environment is different, the rendering of healthcare interpreting services is in general terms, the same. Moreover, many of the standards of care are basically the same. Illnesses don't vary much (although the specific terms do, and that is something we will stress for each individual interpreter to be very aware of differences in country terminology). The relationships between medical/clinical personnel and the patient -- in human terms -- are very much the same. The basic relationship between the interpreter and the clinical/medical professionals and the patient is basically the same. Moreover, the basic underpinnings of "Culturally and Linguistically Appropriate Services" are basically the same. In the Global Village of the 21st Century, interpreters are rendering services for individuals who are located in very different geographical venues. Telephone interpreting, Video interpreting, web-based interpreting, and other remote opportunities to render interpreting services require some special skills of the interpreter to learn to deal with patients and medical personnel any where in the world, literally. Now then, it is each individual interpreter's responsibility to acquire the knowledge of the specific cultures represented by the language pairs of work, as well as the cultural differences between countries using the same language. And we will give you some tools in 2012. I am from South America, live in the USA, and have frequently performed telephone and video interpreting for clients in the UK, Australia and even India who speak different variations of English and comer from different cultures. Never had a problem. We are "just" the voice of the other person. We make no medical decision. I hope this clarifies your question. My best regards!


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