Tips for Dealing with Direct Clients

Formats: Webinar presentations
Topics: Getting established in the translation industry
Business of Translation and Interpreting

Course summary
Start time:Feb 5, 2013 16:00 GMT     Add to calendar

Duration: 60 minutes.

Check what time the course is running in your local time here.

Even if you do not attend the online session you will still have unlimited access to the video recording and training materials within one working week after the course.

Useful links:
Once uploaded, the video will be available from the video centre
ProZ.com training cancelation policy.
Language:English
Summary:The tips and strategies provided in this course can be just the thing to transform a one-shot sale into a lifelong direct client, for a long term and mutually rewarding relationship. Start boosting your income now!
Description
Flush with frustration over something gone wrong, the direct client or procurement manager flies into an uncontrollable rage. Complaints crescendo into shouts, accusations fly and... No. This will never happen to you... thanks to this course.
Target audience
Freelancers starting in the translation industry and/or experienced freelancers who want to expand their clients database and boost their income.
Learning objectives
In this course you will learn how to:

Increase your clients happiness
Earn more thanks to repeat business
Boost your monthly income
Have more free time and be more relaxed
Prerequisites
None
Program
Click to expand
Different ways to defuse angry customers
My tips on keeping customers for life
Things to say to get a customer coming back
You really made a blunder... What now?
And when the customer is flat-out wrong?
Learn to draw the line
Top things never to tell your customers
A few business-lunch faux pas
Chronic small business mistakes - And how to avoid/correct them

Software and system requirements (click to expand)
Click to expand
Virtual platform system requirements

For PC-based Users:

• Required: Windows® 7, Vista, XP or 2003 Server
• Required: Internet Explorer® 7.0 or newer, Mozilla® Firefox® 3.0 or newer or Google™ Chrome™ 5.0 or newer (JavaScript™ and Java™ enabled)
• Internet Connection Required: Cable modem, DSL, or better Internet connection
• Recommended: Dual-core 2.4GHz CPU or faster with 2GB of RAM (recommended)

For Mac®-based Users:

• Required: Mac OS® X 10.5 – Leopard® or newer
• Required: Safari™ 3.0 or newer, Firefox® 3.0 or newer or Google™ Chrome™ 5.0 or newer (JavaScript™ and Java™ enabled)
• Internet Connection Required: Cable modem, DSL, or better Internet connection
• Required: Intel processor (1GB of RAM or better recommended)

To Use VoIP (microphone and speakers or headset):

• Required: Fast Internet connection (384 kbps or more recommended)
• Required: speakers or headset (USB headset recommended)
• NOT required: Microphone - attendees can communicate with the trainer through incorporated chat.

Recommendations

• For the visual section of the training course, we recommend that you have a 64kbps link. This means using an ISDN line or Broadband. Wireless connection is NOT recommended.
• For the audio section of the training course, we recommend that you have a headset or speakers.
• We recommend that you log in 30 minutes in advance of the start time to prepare for the training course.

Courses will be open half an hour before the start time. Please login before the start time to ensure that everything on your system is working correctly.
Registration and payment information (click to expand)
Click to expand
To purchase your seat at this session please click on the "buy" button. Available slots are limited and will be assigned to registered and paid participants as soon as payment is reported. Early payment is advised in order to secure participation. Allow some time for payment processing if you are paying by wire transfer.

After your payment is received, your status will be changed to “registered and paid” and your spot for the session will be secured. An invoice and receipt of payment will be sent to you for your records.

How do I access the online platform?

72 hours before the webinar takes place, you will receive an invitation to join the session. Please, click the registration link or button provided in the invitation email and complete the registration form.
Trainer
 Anne-Charlotte PERRIGAUD    View feedback | View all courses
Bio: Anne-Charlotte Perrigaud is a highly successful and experienced Senior Translator and Project Manager. She has eight years of experience as a freelance translator from English into French with her online consultancy, E-FRENCHTRANSLATIONS. Since joining Proz.com in May 2002, she has made full use of Proz.com to boost her income and build long-term relationships with clients and colleague alike.

She specializes in Business, IT, Software Localization, Marketing and Business Communications. She holds an MA in French and English Translation (University of London) and has a BA in English Studies (Paris IV – Sorbonne).

Before working as a translator she worked in-house for a French NGO based in Paris as a Junior Translator, Proofreader and Webmaster. During this time, she specialized in IT, Computers, Localization and CAT Tools. She is a member of the SFT and is a member of the Astradul Alumni Network. She had previously served as a Bank Employee for Thomas Cook Bankers France.

A regular attendant to Proz.com online and offline events and conferences, Anne-Charlotte has extensive training in English > French Translation and Interpreting Skills and has an in-depth knowledge of the language industry. She now runs a very successful freelance translation business, and works as a Senior Linguist and Consultant with both agencies and direct clients. Her background in the banking industry has given her valuable knowledge and experience in the business and marketing fields.

Web site: http://www.e-frenchtranslations.com/
ProZ.com profile: Anne-Charlotte PERRIGAUD
Comments about this course


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Feedback on this course (6)
Extremely satisfied (5 out of 5)
"Comprehensive and detailed overview. Pretty much all of the questions I've had about working with di..." Read more
Very satisfied (4 out of 5)
Very satisfied (4 out of 5)
"This was a very helpful introductory guide to the business of dealing with direct clients."
Very satisfied (4 out of 5)
"Well prepared webinar with a lot of useful information."
Very satisfied (4 out of 5)
Very satisfied (4 out of 5)
"For me, the main value of this training is that it offers a comprehensive overview of elements that ..." Read more

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