Is The Customer Always Right?

Formats: Webinar presentations
Topics: Business of Translation and Interpreting
Business skills for translators

Course summary
Start time:Apr 4, 2013 16:00 GMT     Add to calendar

Duration: 60 minutes.

Check what time the course is running in your local time here.

Even if you do not attend the online session you will still have unlimited access to the video recording and training materials within one working week after the course (available within one working week after the session).

Useful links:

Once uploaded, the video will be available from the video centre
ProZ.com training cancelation policy.
Language:English
Summary:How to find and keep clients. Tips and mistakes to avoid. This course will give you plenty of advice for preparing your own mini-marketing campaign and keeping your current clients happy.
Description
Does your translation business need a boost? Do you have trouble raising your fees? Have you ever had problematic clients who don't understand what is needed to do a good translation? Do you find it difficult to refuse or accept a job? Lacking visibility? Do you want to let potential clients know you're available without appearing desperate for work?

This short yet comprehensive course deals with translator/agency/client relationships: how to find customers and keep them.

Topics covered include: Do's and Dont's on accepting and applying for jobs; showing availability; outsourcing; setting and negotiating fees; explaining credentials and experience; CV/resumé/ads; recommendations; blacklists; dealing with "difficult" clients or problematic jobs and avoiding potential conflicts; visibility; communication with the client and extra services you can provide before, during and after a project.
In this course you'll find plenty of useful tips you can apply immediately, mistakes to avoid and ideas for marketing your services and keeping your customers happy.

See feedback from this course: http://www.proz.com/translator-training/trainers/949/feedback
Target audience
Freelancers starting out in the translation business and those whose business needs a boost.
Learning objectives
On the webinar you will learn how to:

- Attract and keep clients.
- Negotiate fees.
- Deal with "difficult" customers.
- Improve your visibility and professional image.
- Provide extra services.
Program
Click to expand
- Why choose you for a job?
- Rejecting/accepting work.
- Showing availability.
- To outsource, or not to outsource?
- Setting and negotiating fees.
- Credentials: highlighting your strengths.
- Recommendations.
- Dealing with problematic clients.
- Visibility.
- Communication with the client (finding and meeting the client's specific needs).
- Providing extra services.
Software and system requirements (click to expand)
Click to expand
For PC-based Users:

• Required: Windows® 7, Vista, XP or 2003 Server
• Required: Internet Explorer® 7.0 or newer, Mozilla® Firefox® 3.0 or newer or Google™ Chrome™ 5.0 or newer (JavaScript™ and Java™ enabled)
• Internet Connection Required: Cable modem, DSL, or better Internet connection
• Recommended: Dual-core 2.4GHz CPU or faster with 2GB of RAM (recommended)

For Mac®-based Users:

• Required: Mac OS® X 10.5 – Leopard® or newer
• Required: Safari™ 3.0 or newer, Firefox® 3.0 or newer or Google™ Chrome™ 5.0 or newer (JavaScript™ and Java™ enabled)
• Internet Connection Required: Cable modem, DSL, or better Internet connection
• Required: Intel processor (1GB of RAM or better recommended)

To Use VoIP (microphone and speakers or headset):

• Required: Fast Internet connection (384 kbps or more recommended)
• Required: speakers or headset (USB headset recommended)
• NOT required: Microphone - attendees can communicate with the trainer through incorporated chat.

Recommendations

• For the visual section of the training course, we recommend that you have a 64kbps link. This means using an ISDN line or Broadband. Wireless connection is NOT recommended.
• For the audio section of the training course, we recommend that you have a headset or speakers.
• We recommend that you log in 30 minutes in advance of the start time to prepare for the training course.

Courses will be open half an hour before the start time. Please login before the start time to ensure that everything on your system is working correctly.
Registration and payment information (click to expand)
Click to expand
To purchase your seat at this session please click on the "buy" button. Available slots are limited and will be assigned to registered and paid participants as soon as payment is reported. Early payment is advised in order to secure participation. Allow some time for payment processing if you are paying by wire transfer.

After your payment is received, your status will be changed to “registered and paid” and your spot for the session will be secured. An invoice and receipt of payment will be sent to you for your records.

How do I access the online platform?

72 hours before the webinar takes place, you will receive an invitation to join the session. Please, click the registration link or button provided in the invitation email and complete the registration form.
Trainer
 Gary Smith    View feedback | View all courses
Bio: Freelance translator. His clients include the Polytechnic University of Valencia, Cardenal Herrera University (CEU), the Polytechnic University of Cartagena, the University of Valencia, the University of Granada and ESADE, mostly for scientific and financial texts. Also translates mercantile and labour contracts. Board member of XARXATIV. Contributor to the ATA Chronicle.

Traductor autónomo. Entre sus clientes figuran la Universidad Politécnica de Valencia, la Universidad Cardenal Herrera (CEU), la Universidad Politécnica de Cartagena, la Universidad de Granada, la Universidad de Valencia y ESADE, sobre todo con textos científicos y financieros. También traduce contratos mercantiles y laborales. Miembro de la junta de XARXATIV y colaborador de la revista de la ATA (The Chronicle).


Comments about this course

Is The Customer Always Right?

Sarah McDowell Identity Verified
Canada
Local time: 13:16
Member (2012)
Russian to English
+ ...
Price of this courseMar 15, 2013

I received an e-mail about this course saying that registration was $16. Now I clicked on it with the possibility of registering for it and see that it says $28. Why are you sending out the wrong information in e-mails?

Direct linkReply with quote
 
Price of this courseMar 16, 2013

Sarah McDowell wrote:

I received an e-mail about this course saying that registration was $16. Now I clicked on it with the possibility of registering for it and see that it says $28. Why are you sending out the wrong information in e-mails?


Hello Sarah,

Training offers are sent regularly and the one you have received recently allows you to purchase access to the webinar for 16 USD by following the link https://www.proz.com/store/14707 . This offer expires in 24 hours. Hope this helps.

Please do not hesitate to contact ProZ.com support if you have any further questions or concerns, http://www.proz.com/support/

Hope this helps.

My bests,
Helen


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Anna Sarah Krämer Fazendeiro
Germany
Local time: 20:16
Member (2011)
English to German
+ ...
16:00 or 17:00 GMT ?Apr 4, 2013

There appear both times - and GoToWebinar has nothing, yet. Well, I'll wait.

Direct linkReply with quote
 
16:00 or 17:00 GMT ?Apr 4, 2013

Anna Sarah Krämer Fazendeiro wrote:

There appear both times - and GoToWebinar has nothing, yet. Well, I'll wait.


Hello Anna Sarah,

The session will start in about 20 minutes at 4pm GMT.

Hope this helps.

My bests,
Helen


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thierry niderman Identity Verified
Local time: 20:16
Member (2007)
English to French
+ ...
VideoApr 5, 2013

Morning,
Yesterday I had to leave the webinar a little bit earlier and I would like to see the end of the video today, but the system ask me 15 $ again. How can I see the video again ?

Thanks
Thierry Niderman


Direct linkReply with quote
 
VideoApr 5, 2013

thierry niderman wrote:

Morning,
Yesterday I had to leave the webinar a little bit earlier and I would like to see the end of the video today, but the system ask me 15 $ again. How can I see the video again ?

Thanks
Thierry Niderman


Hello Thierry,

Thank you for your interest in the training. You will have unlimited access to the video recording and training materials within one working week after the course. All participants will be notified accordingly once the video is released.

Hope this helps and clarifies.

Please do not hesitate to submit a support request http://www.proz.com/support/my_requests if you have any doubts.

My bests,
Helen


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thierry niderman Identity Verified
Local time: 20:16
Member (2007)
English to French
+ ...
VideoApr 5, 2013

Thanks ☺

Direct linkReply with quote
 

Catherine Demaison-Doherty Identity Verified
Australia
Local time: 04:16
Member (Sep 2017)
French to English
+ ...
I am looking foro uploaded video as I could not watch at the time.Apr 8, 2013

Can you tell me please: Where do I find the uploaded video of this course if I was unable to attend online at the appointed time? I have tried everything I can on this website to find it, without success.

Thank you

Catherine Doherty

[Edited at 2013-04-08 23:13 GMT]


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Feedback on this course (5)
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"Helpful information for translators just starting out (1-2 years experience). Some helpful tips and ..." Read more
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