Anticipating, preventing and dealing with arguments and complaints

Format: Webinar presentations
Topic: Business skills for translators

Course summary
Start time:Mar 11, 2014 17:00 GMT     Add to calendar

Duration: 60 minutes.

Check what time the course is running in your local time here.

Each online session from the bundle can be purchased individually, but if you wish to participate in all sessions from the series you can purchase two online sessions as a complete package at the special early bird price at 29 USD.

Participation fee includes unlimited access to the webinars recordings whether you can attend the full live sessions or not.

See all sessions from the bundle:

March 11 Anticipating, preventing and dealing with arguments and complaints
March 25 Getting your prices right



Your purchase includes:

* access to the online session with a Q&A portion,
* unlimited access to video recording and handouts (available within one working week after the session),
* a certificate of attendance available for download from your ProZ.com profile.

Even if you do not attend the online session you will still have unlimited access to the video recording and training materials within one working week after the session.

Useful links:
Once uploaded, the video will be available from the video centre
ProZ.com training cancelation policy.
Language:English
Summary:Make life easier by avoiding conflict with your customers before, during and after a translation job. Learn how to foresee, prevent and confront the situations of conflict that most freelance translators face sooner or later. Find the balance between standing up for yourself and keeping your customer happy.
Description
Be ready to deal with any arguments or complaints that may arise in relation to your work. Learn how to anticipate problems, avoid them, understand them when they occur and react appropriately to keep everyone (including yourself) happy. Gather some simple techniques that you can apply if arguments or complaints are raised in relation to your work, whether justified or not.

The webinar breaks the translation process down into three simple steps: before, during and afterwards. It opens by discussing good practices that you can apply before the customer (agency or end customer) makes the order. It includes techniques to avoid problems ever arising and some typical pre-order conflicts that may occur and ways to deal with them, while making sure you negotiate a fair deal.

The next section asks you to consider your translation practices and whether you are covering your back or opening yourself up to possible complaints later on. Next, we move on to discuss the sort of complaints that may be raised after delivery and ways to deal with them.

The webinar closes with five top tips for managing conflict in the translation process, to help you avoid stress and keep customers, even after a problem arises.

Here is some feedback from others on these course's trainer:

"I'm lucky because the two qualifications discussed here were the ones I had already chosen for myself and all I needed was a little more details plus someone's honest perspective on the things and processes involved. All questions answered, thank you!"

Nadine Cesson

"Presented exactly what she said she would"

SafeTex

Target audience
- Those newer to the translation industry.
- Anyone struggling to deal with conflict in their work.
Learning objectives
Attendees will learn:
- good practices for anticipating and avoiding possible problems during the pre-order phase;
- whether their translation practices are opening them up to possible complaints;
- how to deal with complaints when they arise;
- techniques for managing conflict without losing custom.
Prerequisites
None.
Software and system requirements (click to expand)
Click to expand
For PC-based Users:

• Required: Windows® 8, 7, Vista, XP or 2003 Server
• Required: Internet Explorer® 7.0 or newer, Mozilla® Firefox® 3.0 or newer or Google™ Chrome™ 5.0 or newer (JavaScript™ and Java™ enabled)
• Internet Connection Required: Cable modem, DSL, or better Internet connection
• Recommended: Dual-core 2.4GHz CPU or faster with 2GB of RAM (recommended)

For Mac®-based Users:

• Required: Mac OS® X 10.6 – Leopard® or newer
• Required: Safari™ 3.0 or newer, Firefox® 3.0 or newer or Google™ Chrome™ 5.0 or newer (JavaScript™ and Java™ enabled)
• Internet Connection Required: Cable modem, DSL, or better Internet connection
• Required: Intel processor (1GB of RAM or better recommended)

To Use VoIP (microphone and speakers or headset):

• Required: Fast Internet connection (384 kbps or more recommended)
• Required: speakers or headset (USB headset recommended)
• NOT required: Microphone - attendees can communicate with the trainer through incorporated chat.

Recommendations

• For the visual section of the training course, we recommend that you have a 64kbps link. This means using an ISDN line or Broadband. Wireless connection is NOT recommended.
• For the audio section of the training course, we recommend that you have a headset or speakers.
• We recommend that you log in 30 minutes in advance of the start time to prepare for the training course.

Courses will be open half an hour before the start time. Please login before the start time to ensure that everything on your system is working correctly.
Registration and payment information (click to expand)
Click to expand
To purchase your seat at this session please click on the "buy" button. Available slots are limited and will be assigned to registered and paid participants as soon as payment is reported. Early payment is advised in order to secure participation. Allow some time for payment processing if you are paying by wire transfer.

After your payment is received, your status will be changed to “registered and paid” and your spot for the session will be secured. An invoice and receipt of payment will be sent to you for your records.

How do I access the online platform?

72 hours before the webinar takes place, you will receive an invitation to join the session. Please, click the registration link or button provided in the invitation email and complete the registration form.
Trainer
 Gwenydd Jones    View feedback | View all courses
Bio: Gwenydd Jones is a freelance Spanish-to-English translator and translator trainer. She has two MAs, the first in Translation Studies and the second in Legal Translation, and the DipTrans (CIOL). With 10 years’ experience, Gwenydd specialises in business, marketing and legal translation. She is also a copywriter. You can read her blog and discover her Spanish-to-English translation courses at translatorstudio.co.uk.
Comments about this course

Anticipating, preventing and dealing with arguments and complaints

Gabriella Jönsson Identity Verified
Sweden
Local time: 23:14
Member (2011)
English to Swedish
+ ...
Registering when purchasing the bundle?Mar 7, 2014

Hi there!

I just purchased the bundle to participate in both sessions (i.e. this one + Getting your prices right); however, they're not showing up under my "Registered and Paid" webinars in my account. How do I go about registering without paying twice?


 

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Feedback on this course (3)
Extremely satisfied (5 out of 5)
Scribae-Ling (X)Scribae-Ling (X)
"Excellent stuff and tips. Thanks a lot."
Very satisfied (4 out of 5)
Somewhat satisfied (3 out of 5)
"The presentation was quite general and it contained mainly information for beginners. Tips and trick..." Read more

Attendees (23)
Monika Rozwarzewska
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Gabriella Jönsson
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Dr. Gotelind Mullersman
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Katia Perry
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vird
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Eugenia Sánchez
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carmen praget
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Igor Anikeev
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alamma
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Mohammad Renaldi Diponegoro
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Mihaela Bordea
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Catarina Lopes
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vanessa.c
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Vladimír Hoffman
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Scribae-Ling (X)
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Lenka Paučínová
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Anja Hajek
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Agata Rygielska
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Monica Velozo
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Helle Blum
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Seth Phillips
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SergiR
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Heike Holthaus
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ggalleg
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Teresa Benítez
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SKT2
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