Anticipating, preventing and dealing with arguments and complaints
Be ready to deal with any arguments or complaints that may arise in relation to your work. Learn how to anticipate problems, avoid them, understand them when they occur and react appropriately to keep everyone (including yourself) happy. Gather some simple techniques that you can apply if arguments or complaints are raised in relation to your work, whether justified or not.
The webinar breaks the translation process down into three simple steps: before, during and afterwards. It opens by discussing good practices that you can apply before the customer (agency or end customer) makes the order. It includes techniques to avoid problems ever arising and some typical pre-order conflicts that may occur and ways to deal with them, while making sure you negotiate a fair deal.
The next section asks you to consider your translation practices and whether you are covering your back or opening yourself up to possible complaints later on. Next, we move on to discuss the sort of complaints that may be raised after delivery and ways to deal with them.
The webinar closes with five top tips for managing conflict in the translation process, to help you avoid stress and keep customers, even after a problem arises.
Here is some feedback from others on these course's trainer:
"I'm lucky because the two qualifications discussed here were the ones I had already chosen for myself and all I needed was a little more details plus someone's honest perspective on the things and processes involved. All questions answered, thank you!"
"Presented exactly what she said she would"
- Those newer to the translation industry.
- Anyone struggling to deal with conflict in their work.
Attendees will learn:
- good practices for anticipating and avoiding possible problems during the pre-order phase;
- whether their translation practices are opening them up to possible complaints;
- how to deal with complaints when they arise;
- techniques for managing conflict without losing custom.
Software and system requirements (click to expand)
Click to expand
ProZ.com videos require a current flash player. Update here: http://get.adobe.com/flashplayer/
With low bandwidth Internet connections the video playback may buffer and load slowly, in this case we recommend you wait the whole or most part of the video to load before playing.
Registration and payment information (click to expand)
Click to expand
Price: 15.00 USD
Click on the buy button on the right to purchase your seat Participation fee includes unlimited access to the recording. How do I purchase the video? To purchase your seat at this session please click on the "buy" button. After your payment is received, your status will be changed to “registered and paid” and an invoice and receipt of payment will be sent to you for your records. How do I access the video? Once the payment is processed you will be able to watch the video here
Gwenydd Jones View feedback | View all courses
Comments about this course