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English to Thai: Hospitality questionnaire General field: Marketing Detailed field: Tourism & Travel
Source text - English Thinking about the booking process, the lead-up to a guest staying, the duration of their stay and once they have left, what are your principal objectives at each stage of your guests’ hotel experience?
For this question, please think about guests that stay in your hotel/property for leisure reasons.
At the time of booking, my hotel/property’s principal objectives are to...
Please select the two statements which best apply.
Make the process as smooth and efficient as possible
Make guests feel reassured about their booking
Make guests feel as though the holiday has already begun
Introduce guests to the hotel (e.g. its location and facilities)
Provide local information on the destination (e.g. weather)
Promote add on services to guests (e.g. transfers)
Provide additional travel suggestions (e.g. restaurant choices, attractions, itineraries)
Go 'above and beyond' to offer an exceptional customer service experience to all guests
Leave a gift the night before check-out (e.g. a bottle of wine from the local area)
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