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English to Thai: Hospitality questionnaire General field: Marketing Detailed field: Tourism & Travel
Source text - English Thinking about the booking process, the lead-up to a guest staying, the duration of their stay and once they have left, what are your principal objectives at each stage of your guests’ hotel experience?
For this question, please think about guests that stay in your hotel/property for leisure reasons.
At the time of booking, my hotel/property’s principal objectives are to...
Please select the two statements which best apply.
Make the process as smooth and efficient as possible
Make guests feel reassured about their booking
Make guests feel as though the holiday has already begun
Introduce guests to the hotel (e.g. its location and facilities)
Provide local information on the destination (e.g. weather)
Promote add on services to guests (e.g. transfers)
Provide additional travel suggestions (e.g. restaurant choices, attractions, itineraries)
Go 'above and beyond' to offer an exceptional customer service experience to all guests
Leave a gift the night before check-out (e.g. a bottle of wine from the local area)
Years of experience: 17. Registered at ProZ.com: May 2009. Became a member: Jun 2014.
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English (Buffalo Academy for Visual and Performing Arts, verified) French (Buffalo Academy for Visual and Performing Arts, verified) English (Université de Perpignan, verified) French (Université de Perpignan, verified) French (Silpakorn University English major Faculty of Arts, verified)
English (Silpakorn University English major Faculty of Arts, verified) French (Diplôme Approfondi de la Langue Française DALF, verified)
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English <-> Thai <-> French | Quality language services | Translation, Proofreading, Editing, Copywriting, DTP, Trados 2019, InDesign, Illustrator
Professional translator and Founder of SUKO Translation, a translation company based in Thailand Expertise in tourism, hotel, business, marketing, etc. Fluent in English, French and Thai Good knowledge about wine, communication, finance and human resources
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Member since Jun '14
