up time warranty coverage

Claudia Coja (asker) Apr 18, 2016:

@Terry Thank you for explanations.
The text might have been translated to English by a non-native. This " up time warranty coverage" is a warranty the company offers if the vehicle is out of action for more than 24 hours. Thank you again!

Terry Richards Apr 18, 2016:

They used the term wrong! Or it was incorrectly translated.

As Tony says, up-time is simply the opposite of down-time and is usually expressed as a percentage or ratio (e.g. 98% or 0.98).

However, the text is plainly talking about repair (or reestablishment) time - the time taken to get it working again after it has failed. These are not the same thing - they could repair it in 24h and it could fail again one minute later. As long as they repair it again within the next 24h, they will have met their guarantee even though the up-time is effectively zero.

Claudia Coja (asker) Apr 17, 2016:

@Tony Got it! Thank you!

Tony M Apr 17, 2016:

@ Asker Usually, 'up-time' opposes 'down-time' — i.e. time when plant or equipment is not working (usually, in a guarantee context, this will be referring to failure, rather than say scheduled maintenance).

Here, it is not quite clear what they are actually referring to! i might have expected soemthing like 'guaranteed 98% availability' — i.e. 98% up-time, or not more than 2% down-time. However, what they go on to talk about here appears to be more about their response time — i.e., they will respond within 24 hours (and the implication seems to be to get the fault fixed within 24 hours); however, that doesn't really say a lot about 'up-time', since they might very well fix a fault within 24 hrs, but if there are 2 faults per week, that still isn't a lot of up-time!

Perhaps the rest of your context makes it clearer, but I would consider 'availability' to be a perhaps more traditional synonym for 'up-time' in this sort of context — albeit perhaps more commonly encountered in fields like IT.