"Forwarded to the previous manager found in the registry, having never been in possession of the customer's file as presented to me yesterday [...] the original contractual documentation, essential for the purposes of legal action, was not found in the paper file.

Unfortunately, Adrian's answer is completely wrong, as either didn't read, or didn't understand the context; the logging and recording happened far earlier in the process, and the matter is now considerably further down the line, being reviewed by someone else.. This is about handing the file from one clerical officer to another, hence " present" here.