Glossary entry

English term or phrase:

VOC

Spanish translation:

voz del cliente

Added to glossary by María Perales
Nov 1, 2021 18:19
2 yrs ago
24 viewers *
English term

VOC

English to Spanish Marketing Telecom(munications)
Webex provides end-to-end solutions that come with full-featured applications needed to create customer delight and turn agents into superheroes.
It delivers:
Pre-integrations with common business systems
All the important digital channels needed to engage customers their way
An underlying journey data service to connect each customer experience
A VOC, experience management application to shine a spotlight on the journey

Thank you in advance for your help!
Proposed translations (Spanish)
4 +2 voz del cliente
Change log

Nov 2, 2021 21:32: María Perales Created KOG entry

Proposed translations

+2
6 mins
Selected

voz del cliente

Creo que se refiere a esto.

https://www.qualtrics.com/es/gestion-de-la-experciencia/clie...

La voz del cliente (VOC)

Hoy en día, los consumidores tienen a su disposición numerosas maneras de comunicar sus impresiones, necesidades y expectativas a las empresas. La voz del cliente se basa en la escucha constante de los consumidores y permite a las marcas adaptar y optimizar sus estrategias para maximizar la satisfacción del cliente. ¿Pero qué es exactamente la voz del cliente? ¿Y cuál es su importancia?

https://en.wikipedia.org/wiki/Voice_of_the_customer

Voice of the customer (VOC) is a term used in business and information technology (for example through ITIL) to describe the in-depth process of capturing customer's expectations, preferences and aversions.
Peer comment(s):

agree Jennifer Levey
43 mins
agree Orkoyen (X)
15 hrs
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4 KudoZ points awarded for this answer.
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