Bilingual (Spanish-English). Master’s in Education, major in Exceptional Student Education. Nova Southeastern University, Miramar FL. Expected graduation date: June 2018. Specialist Degree in Integrated Communication Management. Universidad Metropolitana, Caracas, Venezuela. Graduated in May, 2002. Bachelor’s degree in Modern Languages Major in Business. Universidad Metropolitana, Caracas, Venezuela. Graduated in October, 1994. Ability to establish successful business relationships with internal and external customers, from diverse cultures and ethnicity. Responsible for planning, implementing, evaluating and monitoring organizational projects according to company’s standards and policies. Expertise in analyzing and improving system processes related to customer service and satisfaction. Extensive experience recruiting and providing training to staff from different departments within the organization. Excellent interpersonal skills. | 
Expertise