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Working languages:
English to Romanian Italian to Romanian French to Romanian
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General rate: 0.004 EUR per word / 20 EUR per hour
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Portfolio
Sample translations submitted: 1
English to Romanian: case management
Source text - English
Sugar Suite case management centralizes the service history of each customer, allowing for a detailed view of customer requests and responses. Case management metrics allow managers to monitor how cases are handled and to escalate issues to ensure customer satisfaction.
Impact
* Gain a complete view of customer service request history
* Escalate unresolved issues before they become large problems
* Monitor the effectiveness of case responses
Issue Escalation
Not all customers are created equal. Sugar Suite issue escalation makes sure people are allocated to solve the most important problems for your most important customers first.
Impact
* Escalate issues to individual users or teams
* Serve your best customer first by defining escalation based on account
* Measure how issues are resolved across individuals and teams
Issue Assignment
Present a consistent brand identity through HTML templates and design tools to ensure your best face is presented to customers
Team Escalation
Ensure certain incident categories are automatically routed to the right team for solution
Issue Monitoring
Monitor how issues are resolved in your organization and identify process improvements for issue priority and escalation definitions
Translation - Romanian Caz de management
Cazul de management Sugar Suite centralizeaza servirea istorica a fiecarui client, permitand o privire mai detaliata a cererilor si raspunsurilor clientilor. Masurile cazului de management permite managerilor sa monitorizeze cum sunt manuite cazurile si sa escaladeze problemele pentru a asigura satisfactia clientilor.
Impactul
Sa se obtina o viziune completa a istoriei cerintelor serviciilor clientilor
Escaladarea problemelor nerezolvate inainte de a deveni probleme grave
Monitorizarea eficientei raspunsurilor la caz
Incredintarea problemei
Prezentarea unei identitati a unui brand consistent prin intermediul HTML si a uneltelor de desfasurare pentru a va asigura ca prezentarea dumneavoastra buna este expusa clientilor.
Escaladarea echipei
Se asigura indreptarea anumitor categorii de incidente automat echipei potrivite pentru solutionare.
Monitorizarea problemelor
Sa se monitorizeze cum sunt rezolvate problemele in organizatia dumneavoastra si sa identifice procese de imbunatatire pentru problemele prioritare si definitiile de escaladare.
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Translation education
Bachelor's degree - BABES BOLYAI UNIVERSITY
Experience
Years of experience: 22. Registered at ProZ.com: Feb 2007.
