Defensor del cliente

English translation: client's ombudsman

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
Spanish term or phrase:Defensor del cliente
English translation:client's ombudsman
Entered by: Luis Arri Cibils

20:49 Nov 4, 2002
Spanish to English translations [PRO]
Tourism & Travel / Turismo
Spanish term or phrase: Defensor del cliente
El contexto es el siguiente:

"La Defensa del Cliente es un servicio contratado por xxxxxx S.A. para salvaguardar los derechos e intereses de los clientes, atender sus reclamaciones y propiciar que éstas se resuelvan.
Por esta razón, si usted No está satisfecho con el servicio que ha recibido, le rogamos Nos lo haga saber enviando el siguiente formulario. En el plazo máximo de 10 días recibirá contestación del Defensor del Cliente.
GRACIAS POR SU COLABORACIÓN"

¿Se os ocurre alguna traducción buena para esto? "customer defender"? No sé si me suena muy bien. Me encantaría leer vuestras sugerencias.
Isabel Peralta
Spain
Local time: 13:12
client's ombudsman
Explanation:
Your search: "client ombudsman" Search in: The Web | Directory | News

--------------------------------------------------------------------------------
Web Matches 1 - 20 of 33 | Next 13


Unicaja: Client's Ombudsman - ... HOME | CUSTOMER SERVICE | CLIENT'S OMBUDSMAN. Client's Ombudsman. CLIENT'S OMBUDSMAN. The role of Unicaja's Client's Ombudsman was ...
http://www.unicaja.es/en/atencion/defensor.shtml search within this site


Digital Rain - Portfolio Web - ... Title: Ombudsman of Ontario web site. Client: Ombudsman Ontario. Industry: Public Affairs. Purpose: To provide an inviting, informative ...
http://www.digitalrain.com/portfolio_web.htm search within this site


Ceridian LifeWorks Signs Consulting Agreement with Spire Health ... - ... quality improvement audits, provide the operations and product development staff with consultation and training, and serve as an impartial client ombudsman. ...
http://www.ceridian.com/myceridian/content/0,1216,537-992,00... search within this site


Customer Defender - ... IN THE CLIENT OMBUDSMAN OFFICE we undertake to attend to you and satisfactorily handle your request, suggestion or problem in the shortest possible time. ...
http://www.otis.com/innovationslist/0,1415,CLI29_RES1,00.htm...


Sindic de Greuges de la Comunitat Valenciana :: - ... He was then appointed Client Ombudsman of the Valencian Savings Banks, being re-elected to office in 1997 and 2001, resigning when he was appointed as Síndic ...
http://www.gva.es/sdg/quienes_e.htm


News 2000-02 - ... The other article viciously attacked FSAVCs, claiming that one client's Ombudsman's Decision was a landmark ruling for a client of Allied Dumbar who was ...
http://www.complianceonline.co.uk/News/News Archive/news2000...


The Timeshare Beat: Monterey Financial Names Quality Assurance ... - Monterey Financial Names Quality Assurance Officer. Client "Ombudsman" Ensures Professional Standards Are Upheld. Press Release: Monterey ...
http://www.thetimesharebeat.com/2002/ts/july/0726-03t.htm


OSBar Online-OSB Links - ... health of fund. (General Counsel), —, $175,000, 0.5, —, Client Ombudsman pilot—2000 only, $37,000, —, 1.0, —, [The provision of ...
http://www.osbar.org/4osb/depts/matrix/mechanisms.html search within this site


Transparency in banking operations and protection of clients (PDF) - ... that they may have. In our case, there is a Client's Ombudsman to whom you should first address your complaint. Her name and address ...
http://www.lloydstsb.es/OtrosServicios/ING/tablon_de_anuncio...



Selected response from:

Luis Arri Cibils
Local time: 06:12
Grading comment
Muchas gracias, me habeis ayudado todos mucho!
4 KudoZ points were awarded for this answer



Summary of answers provided
4 +3client's ombudsman
Luis Arri Cibils
5 +2Client Advocate
Abel Badillo
5 +1Customer Advocate
Henry Hinds
5Consumer Advisory Council
Maria Luisa Duarte
3Customer service representative (private company) / consumer advocate (public interest)
Refugio


  

Answers


1 min   confidence: Answerer confidence 5/5 peer agreement (net): +1
Customer Advocate


Explanation:
Advocate


    Exp.
Henry Hinds
United States
Local time: 05:12
Native speaker of: Native in EnglishEnglish, Native in SpanishSpanish
PRO pts in category: 177

Peer comments on this answer (and responses from the answerer)
agree  EDLING (X)
1 min
  -> Gracias, Edling.
Login to enter a peer comment (or grade)

10 mins   confidence: Answerer confidence 4/5Answerer confidence 4/5 peer agreement (net): +3
client's ombudsman


Explanation:
Your search: "client ombudsman" Search in: The Web | Directory | News

--------------------------------------------------------------------------------
Web Matches 1 - 20 of 33 | Next 13


Unicaja: Client's Ombudsman - ... HOME | CUSTOMER SERVICE | CLIENT'S OMBUDSMAN. Client's Ombudsman. CLIENT'S OMBUDSMAN. The role of Unicaja's Client's Ombudsman was ...
http://www.unicaja.es/en/atencion/defensor.shtml search within this site


Digital Rain - Portfolio Web - ... Title: Ombudsman of Ontario web site. Client: Ombudsman Ontario. Industry: Public Affairs. Purpose: To provide an inviting, informative ...
http://www.digitalrain.com/portfolio_web.htm search within this site


Ceridian LifeWorks Signs Consulting Agreement with Spire Health ... - ... quality improvement audits, provide the operations and product development staff with consultation and training, and serve as an impartial client ombudsman. ...
http://www.ceridian.com/myceridian/content/0,1216,537-992,00... search within this site


Customer Defender - ... IN THE CLIENT OMBUDSMAN OFFICE we undertake to attend to you and satisfactorily handle your request, suggestion or problem in the shortest possible time. ...
http://www.otis.com/innovationslist/0,1415,CLI29_RES1,00.htm...


Sindic de Greuges de la Comunitat Valenciana :: - ... He was then appointed Client Ombudsman of the Valencian Savings Banks, being re-elected to office in 1997 and 2001, resigning when he was appointed as Síndic ...
http://www.gva.es/sdg/quienes_e.htm


News 2000-02 - ... The other article viciously attacked FSAVCs, claiming that one client's Ombudsman's Decision was a landmark ruling for a client of Allied Dumbar who was ...
http://www.complianceonline.co.uk/News/News Archive/news2000...


The Timeshare Beat: Monterey Financial Names Quality Assurance ... - Monterey Financial Names Quality Assurance Officer. Client "Ombudsman" Ensures Professional Standards Are Upheld. Press Release: Monterey ...
http://www.thetimesharebeat.com/2002/ts/july/0726-03t.htm


OSBar Online-OSB Links - ... health of fund. (General Counsel), —, $175,000, 0.5, —, Client Ombudsman pilot—2000 only, $37,000, —, 1.0, —, [The provision of ...
http://www.osbar.org/4osb/depts/matrix/mechanisms.html search within this site


Transparency in banking operations and protection of clients (PDF) - ... that they may have. In our case, there is a Client's Ombudsman to whom you should first address your complaint. Her name and address ...
http://www.lloydstsb.es/OtrosServicios/ING/tablon_de_anuncio...





Luis Arri Cibils
Local time: 06:12
Native speaker of: Spanish
PRO pts in category: 4
Grading comment
Muchas gracias, me habeis ayudado todos mucho!

Peer comments on this answer (and responses from the answerer)
agree  Herman Vilella: client or customer? (an olde, not easy to resolve question)
47 mins

agree  Martin Moore: in catalunya it's the sindic de greuges. a client buys professional service,eg travel agent's advice, a customer buys a product, eg a ticket. A holiday involves advice and product, so punters are clients.(8 years working in a college of tourism)
2 hrs

agree  Graciela Vicente: Ombudsman, that what is used in Australia particularly for large corporations or government services
5 hrs
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11 mins   confidence: Answerer confidence 5/5
Consumer Advisory Council


Explanation:
The Consumer Advisory Council, established in 1976, advises the Board on the exercise of its responsibilities under the Consumer Credit Protection Act and on other matters in the area of consumer financial services. The council membership represents interests of consumers, communities, and the finance services industry. Members are appointed by the Board of Governors and serve staggered three-year terms. The council meets three times a year in Washington, D.C., and the meetings are open to the public.




    Reference: http://www.federalreserve.gov/generalinfo/adviscoun/cac/defa...
Maria Luisa Duarte
Spain
Local time: 13:12
Native speaker of: Native in EnglishEnglish, Native in PortuguesePortuguese
PRO pts in category: 12
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50 mins   confidence: Answerer confidence 5/5 peer agreement (net): +2
Client Advocate


Explanation:
Is a very common term. We provide service to clients on behalf of this company, if the client is not satisfied with support from us, they will call The "Client Advocate" department of this company and they will call us to investigate.


    Experience
Abel Badillo
United States
Local time: 06:12
Native speaker of: Native in SpanishSpanish

Peer comments on this answer (and responses from the answerer)
agree  andaluz (X)
4 mins

agree  Rosa Garcia: mrsrag1981
18 hrs
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1 hr   confidence: Answerer confidence 3/5Answerer confidence 3/5
Customer service representative (private company) / consumer advocate (public interest)


Explanation:
Actually client ombudsman (above) is probably the closest, but I wanted to offer two more options.

Refugio
Local time: 04:12
Works in field
Native speaker of: Native in EnglishEnglish
PRO pts in category: 63
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