Problems with Across Thread poster: alessandra nespoli
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I've a problem with Across, and I hope that someone could help me.
I'm working for an agency, that upload jobs on two server, and I never had problems.
Last week another agency contacted me, for a job with Across. They sent me the softkey, username and password and I downloaded the job, and so far I haven't problems.
Yesterday, I downloaded a patch from the server of the first agency, and then Across begin to crash...
Now, if I try to work and ... See more I've a problem with Across, and I hope that someone could help me.
I'm working for an agency, that upload jobs on two server, and I never had problems.
Last week another agency contacted me, for a job with Across. They sent me the softkey, username and password and I downloaded the job, and so far I haven't problems.
Yesterday, I downloaded a patch from the server of the first agency, and then Across begin to crash...
Now, if I try to work and I open Across, I cannot go beyond the starting view.
I become this messages:
"Cannot load DSE module 'DSEDotNetModule.dll'. Error code = 2."
Then, I've the possibility to enter in Standalone personal edition (but there I haven't jobs...:-(), but if I try to enter in any server (of the bot agency) I become that messges:
"invalid username or password'
or (for the server of the second agency):
'Current database version is larger then 329'
'Failed to patch database'
In conclusion...I cannot work!!
Someone could help me.
Sorry for my bad english..
Alessandra ▲ Collapse
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Hello Alessandra,
I'm not sure this will work, but you can try. If the company send you the CWU files separately, say, per e-mail, perhaps you can open them from the standalone version and work offline in this version. Once, as I moved and hadn't any internet connection yet so that I couldn't work connected to the server, I worked offline this way. However, I'm not sure if it works due to the softkey. You can also try to contact the across-support, they should help you.
... See more Hello Alessandra,
I'm not sure this will work, but you can try. If the company send you the CWU files separately, say, per e-mail, perhaps you can open them from the standalone version and work offline in this version. Once, as I moved and hadn't any internet connection yet so that I couldn't work connected to the server, I worked offline this way. However, I'm not sure if it works due to the softkey. You can also try to contact the across-support, they should help you.
Hope it will help you,
Mattia ▲ Collapse
| | | | | I suggest you to contact Across directly | Sep 5, 2008 |
They have an excellent customer service and are very helpful!
HTH
| | | | alessandra nespoli 
Italy
Local time: 21:14
Member (2007)
German to Italian
+ ...
TOPIC STARTER
Now I'm waiting an answer from the Across support.
Otherwise I'll try to work off line.
Than you, Christel and Mattia
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| Alessandra, follow this thread, too | Sep 11, 2008 |
http://www.proz.com/topic/113690
The problems seem to be similar to yours, so you may want to follow this thread as well.
| | | | alessandra nespoli
Italy
Local time: 21:14
Member (2007)
German to Italian
+ ...
TOPIC STARTER
but the Across's support already solved all.
Alessandra
| | | | | Would you share the info? | Sep 11, 2008 |
Alessandra,
If you got a minute, would you share briefly what the solution was?
It may help other users with similar problems.
Thanks
Katalin
| | | | alessandra nespoli
Italy
Local time: 21:14
Member (2007)
German to Italian
+ ...
TOPIC STARTER | I don't know | Sep 11, 2008 |
The support call me to install a little software, with them the technical could see the view on my pc and control it.
We did this procedure for two times, and at the end he copied on my pc and installed some applications in SQL server.
Honestly, it was to complicated for me and I cannot explain.
A very great support!
Alessandra
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| I know what you mean... | Sep 11, 2008 |
A_Nespoli wrote:
The support call me to install a little software, with them the technical could see the view on my pc and control it.
Alessandra
....they "hijacked" your PC which is called, I think, remote control. They did it for me, too, and I felt quite uncomfortable in these 2 hours:-). But finally the problem was solved and I cannot but say that they are really fantastic!
| | | | alessandra nespoli
Italy
Local time: 21:14
Member (2007)
German to Italian
+ ...
TOPIC STARTER
Christel, that is really a fantastic service.
Thank for the linguistic support.
Ale
Christel Zipfel wrote:
....they "hijacked" your PC which is called, I think, remote control. They did it for me, too, and I felt quite uncomfortable in these 2 hours:-). But finally the problem was solved and I cannot but say that they are really fantastic!
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