Strange problem displaying Proz website
Thread poster: EnglishBusiness
EnglishBusiness
Germany
Jan 14, 2015

Hi,

Recently joined Proz for our company, a small language service provider in Hamburg, DE. Strange problem when accessing the Proz website:

From the company network, myself and other users are unable to display any page of the Proz website in anything other than text-based pages - layout and images are not represented at all. As the IT admin, but I find it baffling, especially because it is the case on every single workstation in this office, from any browser (Chrome Firefox, IE), and even after entirely clearing a browser's cache. Please note that we are not experiencing the problem with any other website - it seems to be limited to Proz.

From any other location networks that colleagues and I use, the Proz site displays just fine, so the problem is obviously related to our location and network. However, we are wondering whether you have had similar reports in the past and can possibly offer any recommendations to address the issue? Many thanks in advance!

Oliver W.


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Maria Kopnitsky
SITE STAFF
Information needed to determine the cause of the problem Jan 14, 2015

Hello Oliver,

If you're using Chrome, please try the following:

Press F12
Go to the "Network" tab
Press CTRL+R
Look for the errors highlighted in red

Please let me know what those error messages are. That should better help to determine the cause of the problem. You can post that information here or via support request at http://www.proz.com/support

Best regards,

Maria


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EnglishBusiness
Germany
TOPIC STARTER
Chrome error messages Jan 15, 2015

Hi Maria,

Thanks for responding, here's what I get, mostly timeouts:

http://cdn2.proz.com/min/b=js&f=jquery-1.10.2.min.js,jquery-migrate-1.2.1.min.js,tooltip_v5.js,main.js,dropdown.min.js,nav.js&1385734749 Failed to load resource: net::ERR_CONNECTION_TIMED_OUT
http://cdn3.proz.com/min/b=css&f=global.css,fslev1.css&1402510428 Failed to load resource: net::ERR_CONNECTION_TIMED_OUT
http://cdn3.proz.com/min/f=/css/ptc-impromptu.css&1375654641 Failed to load resource: net::ERR_CONNECTION_TIMED_OUT
http://cdn4.proz.com/min/f=/css/inc/index.css&1375654641 Failed to load resource: net::ERR_CONNECTION_TIMED_OUT http://cdn4.proz.com/images/v5/logo.gif Failed to load resource: net::ERR_CONNECTION_TIMED_OUT
http://cdn1.proz.com/min/f=/js/jquery.impromptu-3.3.3.js&1384889310 Failed to load resource: net::ERR_CONNECTION_TIMED_OUT
(index):159 Uncaught ReferenceError: $ is not defined
(index):201 Uncaught ReferenceError: jQuery is not defined
(index):210 Uncaught ReferenceError: mig_clay is not defined
(index):213 Uncaught ReferenceError: $ is not defined
(index):219 Uncaught ReferenceError: $ is not defined http://partner.googleadservices.com/gpt/pubads_impl_55.js Failed to load resource: net::ERR_BLOCKED_BY_CLIENT http://cdn1.proz.com/images/spacer.gif Failed to load resource: net::ERR_CONNECTION_TIMED_OUT http://cdn1.proz.com/profile_resources/25/010654_r453ea1f7d4427.jpg Failed to load resource: net::ERR_CONNECTION_TIMED_OUT
secureAnonymousFramework?v=0.0.2000-RC8.42627-1421&:1769 'Attr.nodeValue' is deprecated. Please use 'value' instead.
http://www.proz.com/ Failed to load resource: net::ERR_CACHE_MISS
https://www.facebook.com/plugins/like.php?href=http://www.proz.com/…n_count&show_faces=true&action=like&font=arial&colorscheme=light&height=21 Failed to load resource: net::ERR_CACHE_MISS
https://apis.google.com/se/0/_/%201/fastbutton?usegapi=1&size=medium&origin=h…0_1421253100438&parent=http%3A%2F%2Fwww.proz.com&pfname=&rpctoken=11304946 Failed to load resource: net::ERR_CACHE_MISS http://cdn2.proz.com/images/v6/search-button-header.png Failed to load resource: net::ERR_CONNECTION_TIMED_OUT http://cdn3.proz.com/images/external.png Failed to load resource: net::ERR_CONNECTION_TIMED_OUT http://cdn4.proz.com/images/plat_tiny_trans.gif Failed to load resource: net::ERR_CONNECTION_TIMED_OUT http://cdn3.proz.com/profile_resources/25/1142338_r4b684649c4f2b.jpg Failed to load resource: net::ERR_CONNECTION_TIMED_OUT http://cdn4.proz.com/images/v5/footer-printer.png Failed to load resource: net::ERR_CONNECTION_TIMED_OUT http://cdn3.proz.com/images/ptc/ptc_logo_small_v1_sm.gif Failed to load resource: net::ERR_CONNECTION_TIMED_OUT http://cdn2.proz.com/profile_resources/25/1453067_r4e4d9837db47f.jpg Failed to load resource: net::ERR_CONNECTION_TIMED_OUT http://cdn3.proz.com/images/v5/icon-pro-tag-lrg.png Failed to load resource: net::ERR_CONNECTION_TIMED_OUT http://cdn2.proz.com/images/footer_social_icons.png Failed to load resource: net::ERR_CONNECTION_TIMED_OUT

Best regards,

Oliver


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Maria Kopnitsky
SITE STAFF
Firewall possibly preventing you from accessing site content Jan 15, 2015

Hi Oliver,

It looks like there's some sort of firewall that may be preventing you from accessing certain site content, which is delivered via CDN and not operated by ProZ.com. You'll have to contact your ISP or network administrator to determine exactly why that is, and what they can do on their end to fix the problem. The information you've provided here should help them in determining this.

I'm sorry I can't do more to help, but please let me know how everything goes.

Best regards,

Maria


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EnglishBusiness
Germany
TOPIC STARTER
Thanks for your help! Jan 15, 2015

We do have a firewall, it does not generally block CDN based content, I'll have to investigate why in this case. Will post any findings here!

Best regards,

Oliver W.


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