Glossary entry (derived from question below)
English term or phrase:
service level management
Romanian translation:
coordonarea, proiectarea si planificarea pachetelor de servicii oferite de firma
Added to glossary by
Lavinia Pirlog
Jul 16, 2003 17:10
21 yrs ago
4 viewers *
English term
Romania
Romanian Spanish English French Trados
Native in: Romanian
Works in: Spanish to Romanian, English to Romanian, Romanian to Spanish, and 3 more.
service level management
Non-PRO
English to Romanian
Tech/Engineering
IT (Information Technology)
IT
We offer reactive support, service level management, availability management, configuration management.
Cu multumiri,
Tweety
Cu multumiri,
Tweety
Proposed translations
(Romanian)
| 4 +1 | coordonarea, proiectarea si planificarea pachetelor de servicii oferite de firma |
Anca Nitu
|
| 3 | organizarea/administrarea serviciilor in functie de categorii |
Elvira Stoianov
|
Proposed translations
+1
1 hr
Selected
coordonarea, proiectarea si planificarea pachetelor de servicii oferite de firma
sau (mai scurt)
managementul pachetelor de servicii oferite de firma
e vorba de acele "care packs" unde serviciile se ofera in "pachete"
uite:
http://itil.tso.co.uk/service_level_management.html
Service level management is the name given to the process of planning, co-ordinating, drafting, agreeing, monitoring and reporting of service level agreements. In addition, service level management allows for the ongoing review of service achievements to ensure that the required and cost-justifiable service quality is maintained and improved.
Service level management is essential in any organisation for the determination of the level of IT service needed to support the business. Service level management also ensures the initiation of monitoring to identify whether service levels are being met, and if not, the reasons why.
Through the service level management process, service level agreements are managed. These provide specific targets against which the performance of the IT organisation can be judged.
The goal of service level management is to improve and maintain IT service quality through a constant cycle of agreeing, monitoring and reporting on IT service achievements, including the initiation of action to eradicate poor service.
Service level management is the hinge for service support and service delivery. Service level management cannot function in isolation as it relies on the existence and efficient working of other processes
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Note added at 2003-07-16 18:20:01 (GMT)
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si ca sa ma exprim si mai clar:
\"pachetele\" fac obiectul unui \"agreement\" intre client si firma furnizoare de servicii, si firma trebuie sa decida ce anume intra in \"pachet\"
adica sa-si faca calculele sa vada, cati oameni sunt necesari pt indeplinirea unei serii de servicii , cat costa, etc, si in functie de aceasta sa \"proiecteze\" lista care face obiectul \'care pack-ului\" si a \"agreementului\" cu clientul
e posibil ca aceste \"pachete\" sa fie \"customized\" pt fiecare client in parte in funtie de necesitatile lui si de aceea sa necesite management
managementul pachetelor de servicii oferite de firma
e vorba de acele "care packs" unde serviciile se ofera in "pachete"
uite:
http://itil.tso.co.uk/service_level_management.html
Service level management is the name given to the process of planning, co-ordinating, drafting, agreeing, monitoring and reporting of service level agreements. In addition, service level management allows for the ongoing review of service achievements to ensure that the required and cost-justifiable service quality is maintained and improved.
Service level management is essential in any organisation for the determination of the level of IT service needed to support the business. Service level management also ensures the initiation of monitoring to identify whether service levels are being met, and if not, the reasons why.
Through the service level management process, service level agreements are managed. These provide specific targets against which the performance of the IT organisation can be judged.
The goal of service level management is to improve and maintain IT service quality through a constant cycle of agreeing, monitoring and reporting on IT service achievements, including the initiation of action to eradicate poor service.
Service level management is the hinge for service support and service delivery. Service level management cannot function in isolation as it relies on the existence and efficient working of other processes
--------------------------------------------------
Note added at 2003-07-16 18:20:01 (GMT)
--------------------------------------------------
si ca sa ma exprim si mai clar:
\"pachetele\" fac obiectul unui \"agreement\" intre client si firma furnizoare de servicii, si firma trebuie sa decida ce anume intra in \"pachet\"
adica sa-si faca calculele sa vada, cati oameni sunt necesari pt indeplinirea unei serii de servicii , cat costa, etc, si in functie de aceasta sa \"proiecteze\" lista care face obiectul \'care pack-ului\" si a \"agreementului\" cu clientul
e posibil ca aceste \"pachete\" sa fie \"customized\" pt fiecare client in parte in funtie de necesitatile lui si de aceea sa necesite management
4 KudoZ points awarded for this answer.
46 mins
Elvira Stoianov
Luxembourg
Luxembourg
Native in Romanian
Specializes in field
Luxembourg
Currently employed in-house
Native in: Romanian 
, Hungarian
Works in: German to Romanian, English to Romanian, Romanian to German, and 4 more.
Related KudoZ points
:
16
organizarea/administrarea serviciilor in functie de categorii
Deci, ce inteleg eu ca ar fi:
administrarea nivelului serviciului, si anume, se stabileste problema si apoi in functie de diagnostic se repartizeaza sarcinile celor responsabili de acea felie. Astfel probabil se accelereaza rezolvarea problemelor, atat timp cat clientul nu este plimbat de la un dpt. la altul, ci este directionat direct catre dpt. corespunzator
Cam asta inteleg eu ca ar fi ideea, mai trebuie sa gasesc cum as putea s-o exprim (prima data am scris asta, acum incerc sa gasesc ceva pt casuta de sus)
administrarea nivelului serviciului, si anume, se stabileste problema si apoi in functie de diagnostic se repartizeaza sarcinile celor responsabili de acea felie. Astfel probabil se accelereaza rezolvarea problemelor, atat timp cat clientul nu este plimbat de la un dpt. la altul, ci este directionat direct catre dpt. corespunzator
Cam asta inteleg eu ca ar fi ideea, mai trebuie sa gasesc cum as putea s-o exprim (prima data am scris asta, acum incerc sa gasesc ceva pt casuta de sus)
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