This is a tale of my stupidity - perhaps someone can advise me...
I ordered one of the new Swedish wooden-cased keyboards (see www.swedx.se
for details). They don't have a distributor in the UK so I went to the German website they listed. Ordered a keyboard without problems.
The next day I received an e-mail in not very good English, but which was clear enough, asking was it ok that the postage was a little more than they stated on the website, as they had to deliver to London. I was so impressed by them asking me in English that I replied in German - this was my mistake (please note that I am not billing myself as a German-English translator!). I was trying to ask them whether it would be possible to send an English-language keyboard, and I must have made some fundamental mistake, as the cheerful reply I received stated that they had dispatched a German keyboard, as requested! My quick reply in English was to no avail, as the post had already gone (impressively quick service from this German site!)
By the way - I am new to this site and find these technical forums invaluable, as the members are 'on my level', unlike those on more IT-based sites (or, indeed, my boyfriend who works in IT). Thanks to all.