Problems with the Invoicing Tool
Thread poster: Henrique Mendes

Henrique Mendes  Identity Verified
Brazil
Local time: 11:16
Member (2012)
English to Portuguese
+ ...
Oct 28, 2013

Hi,

I have been using ProZ's Invoicing Tool since March this year and, because it has pretty much everything I need to organize the amount of invoices I usually have to deal with, I stopped keeping track of them anywhere else. Recently, however, I created a profile on this website for a company I started working to. When I visited the Invoicing Tool again after that, in order to check the status of some pending payments, I saw that not only I had lost all of my previous invoices – i.e., those which were sent by me as an individual freelance translator – but also that I now could only send invoices on behalf of that company.

Well, does anybody know if I'll be able to recover my past invoices and send new invoices as a freelancer again? What should be the procedure for that?

I thank you all in advance for your help.


 

Alejandro Cavalitto
Local time: 11:16
SITE STAFF
Your invoices have not been lost Oct 28, 2013

Hello Henrique,

Thanks for bringing this to my attention. It looks like you are logged in to the invoice profile of your company instead of your freelancer profile. They have not been lost, you are just logged in to another account. I will contact site developers to make sure you can log in to your freelancer profile, so you can see your invoices, and let you know when this is solved.

Best regards,
Alejandro


 

Henrique Mendes  Identity Verified
Brazil
Local time: 11:16
Member (2012)
English to Portuguese
+ ...
TOPIC STARTER
Thanks! Oct 28, 2013

Great, Alejandro! Thank you for your help.

 

Henrique Mendes  Identity Verified
Brazil
Local time: 11:16
Member (2012)
English to Portuguese
+ ...
TOPIC STARTER
Any news? Nov 4, 2013

Hi Alejandro,

Do you have any news on this?

Thanks!


 

Alejandro Cavalitto
Local time: 11:16
SITE STAFF
You should be able to access your invoices now Nov 13, 2013

Hello Henrique,

You should be able to access your invoices now. I apologize for the inconvenience.

Please let me know if you need anything else.

Best regards,
Alejandro


 


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