Forums about proz.com » ProZ.com technical support »
Invoicing tool down
Thread poster: Josephine Cassar
Josephine Cassar
Josephine Cassar  Identity Verified
Malta
Local time: 11:31
Member (2012)
English to Maltese
+ ...
Dec 19, 2016

Hello, I tried to send an invoice yesterday and tried again this morning but without success. This is the message I get when I try to send the invoice: The www.proz.com page isn't working; www.proz.com is currently unable to handle this request. HTTP Error 500. As a result, somehow, I was told that invoice no.x had been used and I inserte... See more
Hello, I tried to send an invoice yesterday and tried again this morning but without success. This is the message I get when I try to send the invoice: The www.proz.com page isn't working; www.proz.com is currently unable to handle this request. HTTP Error 500. As a result, somehow, I was told that invoice no.x had been used and I inserted no.y which means I made up the same invoice twice now. Are you experiencing this problem too or am I the only one? Thank you.

[Edited at 2016-12-19 08:19 GMT] ▲ Collapse
 
Raffi Jamgocyan
Raffi Jamgocyan  Identity Verified
Türkiye
Local time: 13:31
English to Turkish
+ ...
No problems here Dec 19, 2016

I just issued and sent an invoice without any problems. It worked as usual.

[Değişiklik saati 2016-12-19 08:41 GMT]
 
Josephine Cassar
Josephine Cassar  Identity Verified
Malta
Local time: 11:31
Member (2012)
English to Maltese
+ ...
TOPIC STARTER
Thank you Dec 19, 2016

I imagine I must be the only one to have this problem seeing no one answered so I submitted a support request. However, thanks. Very strange though.

[Edited at 2016-12-19 09:57 GMT]
 
Josephine Cassar
Josephine Cassar  Identity Verified
Malta
Local time: 11:31
Member (2012)
English to Maltese
+ ...
TOPIC STARTER
Problem solved Dec 19, 2016

Update: problem solved after I submitted a support request. It seems my email was somehow disabled. In fact, when I answered support, I could not reply till I removed xxx before my email address. Support told me my email address had been somehow disabled. So, thanks.

[Edited at 2016-12-19 17:17 GMT]
 


To report site rules violations or get help, contact a site moderator:

Moderator(s) of this forum
Jared Tabor[Call to this topic]
Lucia Leszinsky[Call to this topic]

You can also contact site staff by submitting a support request »

Invoicing tool down






TM-Town
Manage your TMs and Terms ... and boost your translation business

Are you ready for something fresh in the industry? TM-Town is a unique new site for you -- the freelance translator -- to store, manage and share translation memories (TMs) and glossaries...and potentially meet new clients on the basis of your prior work.

More info »
PerfectIt
Check translations faster for consistency, quality and style guide compliance

PerfectIt helps professional translators deliver error-free documents in Microsoft Word and PowerPoint. It helps improve consistency, ensure quality, and enforce style guides. ProZ members receive a 30% discount off individual purchases of PerfectIt.

More info »